Overview

As a User Experience Researcher, you will be primarily responsible for generating inspiring and actionable insight to help improve our customers\' experiences. You will work in a team alongside other UX professionals who are leading the user-centric product transformation of a previously traditional financial services business. You will uncover opportunities to further improve our understanding of both current and prospective users to create simple, intuitive but high-performance user experiences. You will work with UX Designers, UX Copywriters, UX Researchers, Analysts, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers and stakeholders across the business.

Responsibilities

• Embed user research into the double diamond process, working with Research, Design, Analytics and the Product Owners.
• Deliver end-to-end research including setup, recruitment, moderation, data collection, analysis and debrief.
• Deliver research workshops with key stakeholders within and across squads.
• Conduct primary and secondary user research.
• Conduct and evaluate quantitative and qualitative research.
• Work closely with cross-functional teams to identify and evaluate research topics.
• Plan and implement user research strategies and methodologies according to the problem statement.
• Advocate research findings to diverse audiences through written and oral presentations.
• Work in an agile workflow collaborating with stakeholders within delivery squads.
• Ask questions, gather data, and analyze data.
• Use a diverse set of UX research tools such as User Testing and Contentsquare.
• Provide support, guidance and coaching to designers, copy writers and UX/UI to upskill them to run their own research techniques.
• Understand qualitative and quantitative research methods.

Qualifications

• Great communication skills.
• A can-do, proactive attitude.
• Ability to analyse and present research insights.
• Meticulous sense of detail and the ability to seek out simple solutions to complex challenges.
• Report writing.
• Ability to recruit users / customers.
• Strong sense of research ethics and understanding of GDPR guidelines.
• Personal Attributes: STRAIGHT TALKING, MOVING WITH SPEED, OWNING THE OUTCOME.
• Clear communicator.
• Strong team player.
• Demonstrated passion and drive for delivering the best outcome.
• Moving with speed - delivering faster and better.
• Decisive and takes ownership of outcomes.
• Not afraid to challenge and be open to challenges.

Benefits

• Group Personal Pension Plan - 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance - Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund - Supporting your physical and mental wellness
• Retail Discounts - Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits - Tailor your benefits to suit your lifestyle