Join to apply for the Vice President, Account Management I role at BNY

Join to apply for the Vice President, Account Management I role at BNY

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Account Management to join our Global Clearing. This role is located in London, England and is Hybrid

In this role, you’ll make an impact in the following ways:

• Serve as the primary daily contact for an assigned client portfolio, representing BNY directly and playing a critical role in client satisfaction and perception. Conduct in-person client visits as needed.
• Continuously assess client needs across diverse areas and proactively drive client engagement. Act as a key escalation point by receiving and addressing client feedback.
• Lead the instruction and management of client operational and administrative setup, with a focus on client onboarding.
• Monitor and report on client needs and requests within the assigned portfolio. Support the development of team metrics, dashboards, and roadmaps.
• Contribute internal technical and client knowledge to initiatives aimed at improving systems, products, and processes.
• Collaborate with the Account Management Team, Relationship Managers, and Client Service colleagues to share best practices, provide mutual support, and identify opportunities for cross-portfolio client collaboration to enhance service delivery.
• Inform and support clients regarding the availability and use of BNY systems and products as appropriate.
• Work with team members across the division to support clients in resolving complex operational and technical issues, ensuring timely execution of requests.
• Apply advanced problem-solving skills, sound judgment, and extensive experience to analyse information and deliver solutions.
• Utilize strong communication skills to provide high-quality service to a specialized client base.
• Provide key client contacts with relevant information about BNY products and services.
  
  

• Bachelor's degree or the equivalent combination of experience (Broker Dealer business) is required.
• Experience developing new relationships with prospective and existing clients.
• Self-motivated with proven commitment to client focus and lean thought process
• Strong communication skills: written, verbal and effective listening skills
• Ability to be cross-fungible and multitask under pressure
• Able to adapt to changing environment and business/organizational demand
• Ability to rally the broader organization to solve complex problems and meet the expectation of our clients
  
  

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

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