The Vice President – Global Client Services is responsible for leading the day-to-day relationship with our global clients. Client services must be seen as a key driver for client growth. Beyond managing delivery and ensuring the quality of output, this role is accountable for driving exponential client growth and retention. This growth mindset must be central to how we approach client relationships. The role requires a blend of global campaign development and multinational production management experience. You will be responsible for both planning and executing global campaigns, while also overseeing outputs from our markets around the globe.**Mission & Responsibilities** Leadership in daily client relationship management. Lead the account activity, taking responsibility for the day-to-day account output from specialist and regional teams together with the central team, including client’s business growth and long-term relationship retention.Ensure smooth and efficient delivery of all centrally funded campaigns for product launches and brand initiatives.* Lead the response to client briefs alongside relevant teams, connecting and managing the integrated working process from end-to-end. Accountable for delivering valuable, high-quality recommendations to clients* Ensure activation teams are delivering to brief/client expectations* Develop best practice guidelines and media principles for local markets to ensure adherence to central strategic frameworks* Be well informed about the current and future trends, in technology and media - and able to hold insightful discussions with clients, proactively bringing them recommendations* Lead and attend regular client meetings* Ensure the content delivered is to a high standard and driving conversations forward with the client* Create action plans at client assessments which need to be delivered by the relevant teams (Central, Regional, Finance) to ensure assessment scores are maintained or improved* Work with central client to ensure we are supporting and managing their process expectations and that there is network-wide understanding and compliance. Use every opportunity to improve process to maximize Havas efficiency and promote internal services* Ensure the annual KPI deliverables are being prepared and delivered by the relevant teams input regularly to ensure current client priorities are considered* Manage up to ensure that all senior leaders are continually aware of opportunities and risks for clients, the business and people* Prepare reporting requests for central management including budgeting updates and key client challenges* Create and develop annual growth and business plans* Lead by example as a senior member of the agency, your behaviour sets the tone for the rest of the team – encourage teams to attend agency seminars and events plus support internal initiatives* Understand our products and services and how they can help our clients specifically data and contentWork with local teams to ensure delivery against client expectations * Build relationships with internal stakeholders (both at Prose on Pixels studios worldwide and the wider Havas Group) and communities* Seek and develop out of scope opportunities and channel choice that provide enhanced revenue opportunities both with central initiatives and supporting local teams* Land and expand is key - always look to develop opportunities and bring further growth* Needs to have experience of onshore/offshore/AI origination and automation at scale* We’re a start-up, so this is hands on. We need doers, not managers**Experience*** 10+ years’ experience in client servicing - media/creative/content integration agency background**Soft Skills & Competencies*** Team player - relationship building skills internally and externally with the ability to quickly establish strong working relationships* Positive, approachable and friendly attitude* Pro-activity and openness to take responsibilities and be fully accountable* Being flexible, adaptable and organized to meet tight deadlines* Ability to liaise confidently with clients at all levels and react to different cultural practices. Regular client contact and should be able to operate at ease in developing and managing client relationships* Experience of preparing and delivering senior level presentations to clients and internally* Excellent written and presentation skills* Experience in automotive sector preferred but not essential* Working understanding of trading principles, practices and performance* Ability to lead and inspire teams* Effective under pressure and ability to meet tight deadlinesFounded in 1835 by Charles-Louis Havas, Havas is one of the world’s largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation. **Life at Havas**We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore. **Havas Creative Network**At Havas, we believe creativity isn’t just a description of our business, it is part of our agencies’ DNA. We bring together some of the industry’s most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients. **Havas Media Network**We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience – in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs, and measuring the impact of media experiences. **Havas Health**Driven by human purpose and focused on the betterment of humanity through health, Havas Health & You leverages a global collection of experts and individuals to help people everywhere live healthier lives. With a spirit rooted in innovation, creativity, and education, we are dedicated to delivering consistent excellence and groundbreaking work.
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