VIP Manager - Events, LIPTON MEDIA

£28,000 - £35,000 + Bonus + Excellent Benefits

Hybrid Working

Global media business seeks an outstanding Relationship Manager/VIP Manager to work with high‑profile VIP guests at a series of highly respected, international events. The role involves building, engaging and sustaining targeted audiences to fulfil demographic targets, overall attendance and support sales/revenue goals. It is fast‑paced, demanding and may involve up to 5 international events simultaneously, with travel to destinations such as Monaco, Dubai, Miami and Singapore.

Key Accountabilities

• Guide VIPs through the onboarding process for hosted meetings, managing registration, event details, administrative support, and inquiries.
• Identify key buyer personas and align them with the most relevant event partners using targeted research and data‑driven insights.
• Conduct outreach to potential participants through phone, email and social channels.
• Support the team in qualifying participants to ensure eligibility.
• Build and maintain strong relationships with VIPs through various communication channels.
• Facilitate communication and workflow among project team members and third‑party service providers to meet deadlines.
• Maintain professional client communication, ensuring any challenges are managed discreetly.
• All‑hands‑on‑deck pre‑event.

Knowledge, Experience and Skills

• An organised and personable individual, with experience in customer service, telesales or sales.
• Strong communicator who can work autonomously within their role whilst collaborating with internal teams to deliver a seamless client experience.
• Proven experience in building and maintaining relationships.
• Highly organised and proactive with strong attention to detail and process orientation.
• Excellent planning, prioritisation, and time management skills.
• Strong verbal and written communication skills with a customer‑oriented attitude.
• Confident and personable phone manner, comfortable speaking with senior executives.
• Ability to work efficiently under pressure in a fast‑paced environment and multitask.

LIPTON MEDIA is a specialist media recruitment agency based in London, specialising in all forms of B2B media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.