VodafoneThree - AI Chatbot Conversation Designer

Vodafone Stoke-On-Trent, England, United Kingdom

Location: The Speechmark, London + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

What You’ll Do

Digital transformation is a journey, not a one off-event. It needs to be nurtured and grown by talented people who experiment, fail fast and innovate at pace.

The Conversation Designer will design and build conversational customer journeys that deliver great business and customer outcomes.

• Responsible for design and build of TOBi conversations that support TOBi and Digital KPIs.
• Engage with stakeholders, supports POs in contributing items to the squad backlog.
• Support Product Owners with forecasting demand and effort in Discovery, supporting solution design and implementation.
• Supporting TOBi operation – including INCs, outages which may require working flexibly.
• Supporting TOBi’s operational reporting

Who You Are

• Expert in Conversational design
• Strong understanding of AI technologies
• Great understanding of IT triage approach
• Great understanding of Chatbot analytics, evidence of use of customer insight and ability to problem solve
• Experience of working in an Agile environment, ideally aligned to the SAFe framework
• Experience managing senior stakeholders and influencing decisions
• Strong customer experience and strategic focus
• Capable of managing a constantly evolving backlog of work items, showing the agility to pivot based on business strategy
• Strong understanding of user-centred design principles and methodologies
• Strong understanding of the Digital ecosystem, website design, content types, mobile and tablet applications, web technologies and digital marketing best practices.
• Strong knowledge of conversational AI, NLP tuning, language modelling and machine learning frameworks
• Evidence of strong analytical skills to measure impact and identity trends

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work.