Location: Newbury or Stoke (Hybrid)

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday

*Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don\'t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

Reporting to the Lead Digital Product Manager within the Voice, Chat & Messaging workstream of Digital & Total Experience, this role plays a pivotal part in shaping and managing our core digital communication channels—Voice/IVR, Web Chat, Chat Bots, and Messaging.

As Product Owner, you will be responsible for driving the vision and delivery of these channels, supporting our business customers and the sales, service, and back-office teams who engage with them. You will own and prioritise the product backlog, define epics and user stories, and ensure that all deliverables meet the expectations of both customers and stakeholders.

This role is central to VodafoneThree’s digital transformation strategy and is key to enhancing our Total Experience across all touchpoints.

Product Ownership & Integration

• Act as a product owner to support backlog prioritisation.
• Define integration requirements for systems, such as Salesforce.

Requirements & Analysis

• Conduct low-level business requirements gathering and analysis.
• Document functional and non-functional requirements, acceptance criteria, and traceability matrices.

Use Case & User Story Development

• Create detailed user stories describing customer and user interactions with IVR.
• Liaise with SMEs, business users, and IT to refine and groom user stories.

Journey Mapping & Gap Analysis

• Map current and future workflows.
• Identify key contact touchpoints and perform gap analysis for existing usage.

Process Modelling & Design Collaboration

• Develop flowcharts, decision trees, and NLU interaction designs.
• Collaborate with designers to ensure alignment with business requirements.

Prototyping & Testing

• Create mock-ups and support demos.
• Assist with test case creation, UAT execution, and defect tracking.

Documentation & Continuous Improvement

• Ensure all key artefacts, specifications, and support materials are complete and accessible.
• Work with stakeholders to drive iterative improvements based on feedback and evolving requirements.

Who you are

• Ability to engage and work collaboratively with a wide range of internal stakeholders
• Understanding of the Vodafone landscape, both from an IT and operational team perspective
• Understanding of key contact centre systems, analytics tools and excel
• Sales and Service orientated
• Excellent communication and team working skills
• Demonstrated use of initiative and ability to work under pressure
• Demonstrated analytical approach to problem solving
• Change orientated: accepts and adapts to new ideas and responds positively to change
• Ability to put the customer experience at the heart of decisions

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website https://careers.vodafone.com/uk/applying-to-us/ for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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