VodafoneThree - Technical Product Manager

Location: London + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What You’ll Do

As a product-focused technical leader, you will drive the assurance and delivery of Fixed CPE and Connected Home devices—including routers, extenders, FWA, and value-added services—ensuring they meet customer expectations for reliability, performance, and innovation.

• Prioritise testing based on business value, customer feedback and UK systems (ACS, Network, Voice etc.) ensuring alignment with product goals
• Design and execute device and feature trials with a focus on customer onboarding, device interoperability at scale, usability, collaterals and performance in varied home setups
• Monitor KPIs such as CPU usage, memory leak detection, and WFEI metrics to inform product decisions
• Coordinate internal and external pilots, ensuring customer experience, stakeholder approvals and compliance
• Lead as a key interface between product, engineering, operations, and vendor teams
• Lead roadmap planning, budget forecasting, and vendor engagement with a focus on delivering customer value
• Coordinate cross-functional teams to ensure timely delivery of technical requirements and product milestones for Fixed, Security and FWA products
• Manage direct reports
• Champion sustainable ways of working and resilient business continuity practices
• Own multiple technical project streams ensuring delivery under strict deadline

Who You Are

• Strong understanding of UK Fixed Broadband, and telecoms services
• Proven experience in consumer telco product/service delivery with a technical lens
• Ability to translate complex technical concepts into clear, actionable insights for diverse audiences
• Strategic prioritisation and decision-making in fast-paced environments
• Deep customer empathy and a passion for delivering exceptional experiences
• Programme Management skills
• Technical expertise in broadband, telecoms, CPE and firmware

No matter your background, we encourage you to apply if you’re excited about this role. We are a Disability Confident Employer and provide reasonable adjustments through the recruitment process.

What We Offer

Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Personalise benefits for you and your family, like discounts, vouchers, a pension plan and more. We support your career through learning tools and parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards. If you require reasonable adjustments or have accessibility requests, see the Accessibility section of our Careers website for guidance.

We use AI in different parts of our business to boost innovation. During the interview, rely on your own knowledge and skills to show who you really are. We value authenticity.

#VodafoneThree

These descriptions are for job posting purposes and reflect the responsibilities and requirements set by the employer.