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Based: Hybrid (Minimum of 3 days on site at The Mansion House, Calderstones Park, Liverpool, L18 3JB)

Contract: Permanent

Deadline: 9am, Tuesday 5th August

About the role:

This role is responsible for ensuring that all our volunteers have a meaningful, impactful and fulfilling experience at The Reader, whatever their role. It plays a leading role in developing and implementing frameworks, systems and procedures that lay the foundation for ensuring a good volunteer journey, from recruitment and EOI to onboarding, training and development in role, and ensuring a smooth exit. It works closely with teams across the organisation who provide day to day support for volunteers.

Key Responsibilities:

• Develop and implement a Volunteer Strategy for all strands of volunteering at The Reader
• Hold accountability for The Reader’s Investors in Volunteers accreditation and ensuring we meet our targets for recruitment, diversity, culture and engagement
• Ensure the successful delivery of all aspects of the recruitment and onboarding processes and leading the Volunteer Experience Group to ensure each team has what it needs in terms of volunteer provision
• Line manage the Volunteer Experience Coordinator and Reading Heroes Onboarding Coordinator and provide additional support for onboarding of Reader Leaders, Reading Heroes and Calderstones volunteers as required
• Work closely with Shared Reading Practice and Communications to ensure that our Online Community Hub (our key digital communication tool for volunteers) is fit for purpose Review Volunteer Policy and Volunteer Handbook to ensure that it is up to date, embedded across the organisation and within our volunteer community.
• Work with Communications to implement an effective volunteer communications framework to ensure our communication to volunteers, including newsletter, is timely, relevant and engaging.
• Manage complaints or feedback from volunteers ensuring a suitable solution is communicated effectively, providing feedback to relevant team members
• Work alongside Digital Manager to make decisions and implement digital systems to ensure our volunteer processes are as efficient as possible
• Work with Head of Monitoring and Evaluation to ensure all aspects of volunteering activity are monitored and be able to report on requested KPI’s and ensure accuracy of our volunteering data.
• Work with Head of Shared Reading Practice to ensure all Reader Leaders, including partner staff, self-funders and internationals follow a comparable onboarding process
• Work alongside the Development Team to plan and deliver Corporate Volunteering opportunities
• Build partnerships and networks in the voluntary sector and beyond to share good practice Implement and monitor work to achieve EDI objectives laid out in the EDI Strategy to ensure volunteering opportunities reach new communities to diversify our volunteer base and ensure opportunities are inclusive and attractive
• Work as part of the Safeguarding Team to ensure the organisation is compliant with safeguarding rules and regulations.

Any other duties commensurate with the grade, including taking part in, or leading a Shared Reading group.

Person Specification:

• Share and understand our ethos and values, including the values of Shared Reading and the wider aims of The Reader.
• Experience of recruiting and working with volunteers and delivery of volunteer led projects
• Experience making decisions on the suitability of volunteer placements.
• Flexible, resilient and adaptable with excellent attention to detail
• Able to bring a positive approach to work, finding creative solutions to problems
• A passion for finding solutions, refining processes and creative thinking in order to improve experience and outputs
• Clear and effective written and spoken communication skills.
• Have a proven track record in working across a diverse range of people and the ability to effectively engage a diverse client group.
• Experienced in People Management demonstrating excellent leadership skills.
• Have excellent IT skills and demonstrate willingness to learn specific IT systems integral to the role (Eg CRM).
• Are self-motivated and able to motivate others in a flexible way
• Are able to prioritise, organise and manage your own and others’ workload when resources are limited and timescales are difficult
• The ability to work collaboratively across teams to share learning and develop practice or processes that will improve the quality of our outputs and impact.
• Availability and flexibility to work over a 7-day week site, including outside of normal working hours, weekends and bank holidays

How to apply:

If you’re inspired by our mission, are looking for a new challenge, and want to work for a forward-thinking organisation at a really interesting time, we’d love to hear from you. Please visit https://www.thereader.org.uk/job/ to view a full job description and application forms, please send your completed application forms to laurakershaw@thereader.org.uk.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Civic and Social Organizations

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