Proactively engage with and assist our visitors to help them maximise their enjoyment of the Studio Tour experience. Resolve any issues that may arise during your duties - escalating where appropriate and effectively collect visitor feedback.

Day to day responsibilities will include managing cloakrooms, information desks, car parking and phone systems. Follow appropriate procedures and associated administration and paperwork. Gain a working understanding of the Bookings process and display confidence and accuracy on Galaxy ticketing system, cash-handling and cashing up tills at the end of the day.

You will be required to stand for up to 4 hours at a time, perform light lifting and work outdoors in all weather. Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours.

Requirements

• Able to contribute positively and enjoy working effectively as part of a team.
• Experience of working in a visitor-focused, customer service or retail environment, demonstrating influencing and listening skills.
• Enjoy working confidently with the general public.
• Adapt to new situations within a visitor focused environment.
• Professional telephone manner.
• Ability to absorb written communications and transfer information on to visitors.
• Understanding of the Harry Potter film series and wider Wizarding World.
• Previous experience of working with till systems desirable.
• Knowledge of a foreign language is desirable.

Benefits

• £12.60 per hour
• 28 days holiday (pro-rata)
• GymPass or free access to our on-site gym
• Exclusive access to our Screeners App, with our exciting Warner Bros., HBO and Discovery content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on-site staff car parking
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
• On-site staff Studio Café
• Option to join our pension and private healthcare schemes

Working Pattern: Contracts range from 24 to 40 hours per week, and you will be required to work weekends (Saturday and Sunday). Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for which you will be notified in advance.

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager.