We are looking for a dedicated and knowledgeable Welfare Benefits Caseworker Supervisor to join our supportive and high-performing team at Citizens Advice Sefton.

Salary: £25,259 per year (based on 28 hours per week)

Contract: Permanent

Location: Sefton, Merseyside

Pension: 7% employer contribution (with minimum 1% employee contribution)

In this key role, you will:

• Deliver high-quality welfare benefits advice, including complex casework and appeals.
• Support, supervise, and mentor team members, offering technical guidance and ensuring quality standards are met.
• Contribute to a strong team culture and the ongoing development of our advice services.

You’ll need in-depth knowledge of welfare benefits, strong interpersonal skills, and experience supporting others in an advice setting. This is a fantastic opportunity to make a real difference in the lives of local people.

What we offer

• Professional, recognised training
• Consideration of hybrid working
• Cycle to work scheme
• Free eye care tests (VDU)
• Employee Assistance Programme

To apply: You must complete an application form which can be found along with full job pack on our website https://seftoncab.org.uk/jobs/

For a paper copy email recruitment@seftoncab.org.uk

Interviews in person: Week Commencing 20th October

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. We welcome applicants from diverse backgrounds e.g. the LGBT+ community and ethnically diverse backgrounds.

Citizens Advice Sefton is an equal opportunities employer and welcomes applications from all suitably qualified candidates.