HRIS Analyst – Workforce Manager Project

Hybrid – 2 days per week in our Solihull, Hook or London office
Full Time, 12-month FTC

Band 5

Are you a detail-oriented HR systems specialist with experience in SAP HCM and Workforce Management tools? Do you enjoy being part of high-impact projects and transforming HR operations? If so, we want to hear from you!

We’re seeking a proactive and technically skilled HR Analyst to support the implementation of the Time2Work rostering solution across multiple sites. You’ll work as a key member of the Workforce Management Project team, acting as a subject matter expert (SME) for HR systems and data, ensuring the successful deployment and ongoing performance of our new rostering platform.

As part of this you will:

• Support the Workforce Manager in rolling out the Time2Work rostering tool across multiple locations.
• Update and maintain employee and organisational data in SAP HCM to ensure smooth system integration.
• Use Winshuttle to perform mass data changes efficiently and accurately.
• Monitor system performance and proactively resolve technical issues.
• Respond to system-related queries from internal customers and colleagues.
• Oversee the transition of system changes from project phase to business-as-usual (BAU).
• Provide expert HR systems and data advice to project teams and wider business stakeholders.
• Manage middleware interfaces and ensure seamless communication between systems.
• Conduct UAT (User Acceptance Testing), ensuring compliance with HR legislation and company policies.
• Create user documentation and assist in training delivery for new system functionalities.
• Perform HR data analysis and provide accurate reporting using tools like Spinifex and SAP Ad Hoc Query.
• Raise risks and concerns appropriately and support go-live activities across the business.

What you’ll need to do the role:

Essential Skills & Experience:

• Minimum of 2 years’ experience using SAP HCM, particularly in PA and OM modules.
• Previous experience with a Workforce Management or Time & Attendance system.
• Solid understanding of HR processes, employee terms and conditions, and HR/payroll data.
• Experience working with multiple downstream systems and interfaces.
• Working knowledge of Excel and HR reporting tools (Spinifex, Ad Hoc Query).
• Strong communication and stakeholder management skills.
• Knowledge of UK HR legislation and payroll processes.

Desirable Skills:

• Experience using RPA and/or working in a functional project role.
• Previous experience in an HR Shared Services environment.
• Familiarity with Resource Link and Winshuttle.
• Exposure to complex, matrixed business environments with multiple employment terms and locations.

Why Serco:

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain aworld of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers andarecommitted to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.