Overview

Wholesale Fashion Coordinator - Brand at TRP Recruitment ltd

Location: London, England, United Kingdom. This role has 1 day hybrid on a Friday.

Responsibilities

• Support the Wholesale Operations Lead in managing the end-to-end dispatch process, monitoring shipments, and providing timely updates to customers and internal teams.
• Prepare and issue accurate invoices for pro-forma and Net payment customers across all territories, ensuring compliance with customer-specific requirements and payment terms.
• Maintain and update wholesale returns logs and customer account records in NetSuite, ensuring all information is accurate and aligned with company policies.
• Communicate effectively with wholesale clients, providing essential documentation such as packing lists, tracking details, and estimated delivery dates.
• Collaborate with Sales, Finance, and Operations teams to verify order details, track performance metrics, and meet service level agreements (SLAs).
• Build strong relationships with third-party logistics providers and internal departments to quickly resolve operational issues or delays.
• Investigate and resolve discrepancies between orders and invoices, ensuring smooth cross-departmental communication and accurate reporting.

Qualifications (Person Specifications)

• Proven experience in wholesale operations, logistics, or order management, with strong understanding of dispatch and invoicing processes.
• Excellent organisational skills and attention to detail, with the ability to manage multiple deadlines in a fast-paced environment.
• Strong communication and relationship-building skills, with experience liaising with customers, internal teams, and third-party logistics providers.
• Proficient in ERP systems (e.g., NetSuite) and confident using spreadsheets and reporting tools for tracking and analysis.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Administrative, Distribution, and Supply Chain

Industries

• Retail Apparel and Fashion