Whoosh is our online rapid delivery service enabling customers to order and receive their groceries in as little as 20 minutes. We are seeking a motivated and enthusiastic Account Fulfilment Manager who will be the primary contact for overall fulfilment operations with our existing and future third-party delivery couriers. You will drive growth, efficiency, and continuous improvement by collaborating closely with courier partners and internal teams.

Responsibilities:

1. Primary point of contact for managing day-to-day operations with third-party logistics (3PL) providers, ensuring KPIs and SLAs are met.
2. Ensure compliance with regulatory requirements and company policies.
3. Build and maintain strong relationships with delivery partners, monitor logistics KPIs, and lead projects to improve performance.
4. Coordinate with Fulfilment Lead and Transport Manager to define and execute order volume strategies.
5. Conduct regular business reviews with 3PL partners to assess performance and implement improvements.
6. Identify operational efficiencies at doorstep and store collection points.
7. Provide insights and performance reports to stakeholders to inform business decisions.
8. Develop solutions to operational challenges, working cross-functionally with Tech/Product teams.
9. Manage project milestones, risks, issues, and dependencies.
10. Collaborate with internal teams, including Operations, Procurement, Legal, and Finance.

Requirements:

• Experience in account management within logistics, rapid delivery, courier operations, or 3PL providers.
• Proven project management skills in business change initiatives.

Benefits:

• Annual bonus of up to 20% of base salary.
• Holiday entitlement starting at 25 days plus personal days and bank holidays.
• Private medical insurance.
• 26 weeks full pay maternity and adoption leave after 1 year of service, plus paternity leave.
• Free virtual GP service and Employee Assistance Programme (EAP).

About us:

At Tesco, our vision is to become every customer's favourite way to shop, at home or on the move. We are committed to serving our customers, communities, and the planet better every day through responsible and sustainable business practices. We foster an inclusive culture where everyone can be themselves, celebrating diversity and ensuring equal opportunities for all. We are moving towards a blended working model, combining office and remote work. Successful applicants will need to provide bank details upon start. We are a Disability Confident Leader and committed to accessible recruitment processes.