Youth Support Coordinator - Maternity Cover (9-12 Months FTC)

Youth Support Coordinator - Maternity Cover (9-12 Months FTC)

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This is a fixed term role for approx 9-12 months to provide maternity cover. (subject to extension depending on employee return date. For a full job description and to make an application, please visit our website)

Purpose of Role

To support the Area Manager in ensuring the Charity’s development and growth in ways that are relevant and in line with operational services and charitable objectives.

To ensure the Charity achieves its aims and objectives and fulfils its operational plan effectively by providing high quality support services, providing person centred long-term mentoring for young people.

To have key and major responsibility for coordinating service areas and develop the Charity’s programmes, supported by your line manager. One of your key roles will be developing positive working relationships with key partner organisations.

In Your Role

We offer a comprehensive induction/probation period that will equip you with the skills and confidence to work with a thriving caseload of young people and mentors;

• You will be expected to carry out a wide range of duties independently, with guidance and supervision available at all times.
• You will have the opportunity to contribute your knowledge and experience to the wider team and support organisational development.

Key Duties

• Responsible for a geographical area, supporting up to 20 young people.
• Coordinate onboarding of young people, including the initial assessment, matching of volunteers developing skills sessions if and when appropriate.
• Develop a multi-agency approach for the young people you are working with, to ensure your young people have the right support at the right time.
• Directly support young people whilst they are onboarding onto our mentor service.
• Support young people to identify their short term goals and long-term goals to structure and guide the mentoring sessions.
• Signpost to other relevant services when required.
• Report any safeguarding concerns to the DSL, with support from your line manager.
• Work in partnership/support with the Volunteer team to recruit, interview, induct, deploy, support and develop volunteer mentors.
• Organise and lead volunteer group chat, volunteer meet ups, training and stakeholder meetings.
• Support volunteer training for specialist areas, depending on the needs for the young people referred to the service.
• Maintain Caudwell Youth’s values and effectiveness of volunteer-based support for young people.
• Effectively report to your line manager (or escalate as appropriate)on complaints and compliments relating to programmes
• Develop local knowledge of needs and funding opportunities, with support from your line manager
• Build knowledge of local strategies, linking in with network forums.
• Develop relationships and partnerships with local employers, benefit agencies, training establishments to enable opportunities for young people.
• With support, understand demand, monitoring targets and ensure objectives are met.
• Support young people to actively engage with our provision.
• Collect outcomes data, in line with Caudwell Youth’s policies and procedures
• Embed engagement strategy with the young people in your area. and participate in Voice of the Young Person activities.
• Identify opportunities to develop new streams of services.
• Ensure we achieve agreed development objectives, with support from your line manager.
• Endeavour to promote Caudwell Youth’s values in all that you do.
• Be an ambassador for Caudwell Youth in across the charity’s wider geographies.

Coordination & Development

• With support from your line manager, ensure the delivery, and development of services, and community-based activities, and development opportunities are in line with regulatory requirements, and our own policies, including safeguarding, social media, health & safety and data protection.
• Develop services and activities and opportunities for inclusion, community engagement and personal development for young people as agreed with your line manager.
• Ensure appropriate planning, risk assessment and evaluation for all activities relating to your area of responsibility, with support from your line manager where appropriate.
• Develop bespoke activities for the needs of the young people in the geographical location.

Administration

• Maintain an excellent standard of record keeping and reporting of all work undertaken in line with data protection and other regulations.
• Monitor and have oversight of volunteer input into the CRM database.
• Monitor all activities for your area against targets and objectives.
• Undertake proactive activities in line with our policies and good practice.

Partnership and Liaison:

• Work closely with the team and the stakeholder steering group to promote good communication and shared focus.
• Ensure effective, relevant and appropriate communication at all times.
• Represent the Charity to other organisations, funders and supporters.
• Establish and develop good relationships with other charities and agencies to increase partnership and effective joint working where appropriate.
• Be a point of contact for members and external contacts as regards to activities and service provision.
• Work effectively as a team, supporting other team members and be willing to receive support whilst fulfilling your own responsibilities and tasks.
• Express and promote equal opportunities and encourage inclusion and involvement.
• Ensure good communications and relationships within the team at all times.
• Attend team meetings, personal work reviews and task group meetings proactively and as a contributor.
• Effectively lead and support a team of mentors.

General:

• Demonstrate a high level of professionalism and maintain professional boundaries at all times.
• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Undertake any other reasonable tasks deemed necessary.

On appointment, you are expected to have:

• Previous professional experience and hold most of the necessary skills for the role.
• Excellent knowledge and understanding of young people services in the UK Strong people skills: demonstrates empathy, leads by example, and contributes to building a desirable team culture
• Understanding of young people at-risk Commitment to equality and diversity
• A positive attitude with a proactive and flexible approach to work
• A good understanding of safeguarding and confidentiality
• A full driving licence, with access to a vehicle and have business insurance cover on your policy

Experience:

• Experience of working with statutory services to support at risk young people
• Experience of working to agreed delivery targets, monitoring outcomes, programme evaluation and report writing
• Excellent presentation skills to external stakeholders

Skills;

• Experience of liaising and relationship building with local networks
• Awareness of other local charities
• Use of software such as Office 365 and Better Impact

Please confirm the following minimum requirements. All questions must be answered Yes to meet the essential criteria:

• Do you have a minimum of 1 year’s experience supporting young people?
• Do you hold a full UK driving licence with no endorsements or convictions, and be eligible to obtain business insurance?
• Do you have basic experience using Microsoft Office (e.g., Word, Excel, Outlook)?
• Have you worked alongside or managed volunteers?

We are an experienced team that are dedicated to improving the lives of the young people we support.

• Hybrid – working from home and in the community
• Westfield Health (including Employee Assistance Programme and extended counselling sessions)
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Non-profit Organization Management

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