Overview

2nd Line Support Analyst

Location: Birmingham (Hybrid, minimum 2 days a week in office)

Department: Digital & Technology

Company: Compass Group UK & Ireland

At Compass Group UK&I, we’re more than just the UK’s leading contract catering company — we’re driving digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact.

We’re now looking for an experienced 2nd Line Support Analyst to work closely with the Customer Experience Team and the Foodbuy Solutions teams to analyse and support the following: Business As Usual (BAU) queries, small changes, enhancements and project deliveries for Internal Clients, Member Clients and Suppliers.

Responsibilities

• Action in a timely manner helpdesk queries from end users which may include ‘How To’s’ or bulk actions that can’t be administered from a Front-End Interface.
• Use Front-End and Back-End systems to investigate user queries regarding data setup and audit logs.
• Assist Product and Development teams in identifying system improvements and common queries to facilitate continuous improvement.
• Work closely with the Development and Test Teams to highlight and support bug fixes, security updates and UAT for project work.
• Assist with system demonstrations and training for internal users.
• Contribute to the Foodbuy Solutions documentation repository to enhance the knowledge base.

What we’re looking for

• Action in a timely manner helpdesk queries from end users which may include ‘How To’s’ or bulk actions that can’t be administered from a Front-End Interface.
• Use Front-End and Back-End systems to investigate user queries regarding data setup and audit logs.
• Assist Product and Development teams in identifying system improvements and common queries to facilitate continuous improvement.
• Work closely with the Development and Test Teams to highlight and support bug fixes, security updates and UAT for project work.
• Assist with system demonstrations and training for internal users.
• Contribute to the Foodbuy Solutions documentation repository to enhance the knowledge base.

Why join Compass Group UK&I?

Be part of a FTSE 100 business driving digital transformation across a £2bn+ organisation.

Collaborate with talented teams across technology, operations, and leadership.

Opportunity to shape a flagship digital product used across the business.

A culture that values innovation, collaboration, and continuous improvement

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