Overview

Role: 3rd Line Support Engineer- Team Lead

Salary: Up to £60k + benefits

Location: London (Hybrid - 1/2 days in office)

ASAP

A leading MSP with offices in London are looking for a 3rd Line IT Support Engineer – Team Lead to join their extremely successful and fast-growing team. This role is a hybrid position between a 3rd Line technically hands on position and overseeing the smooth running of the organisation Service Desk Team.

This will be a fantastic role for someone already working in a Team Lead level of role, or for someone who is technically hands on at 3rd Line Support level and looking to take that next step up into a Team Lead capacity.

Technical Experience

• Proficiency in networking: DNS, DHCP, TCP/IP, VPNs, firewalls, VLANs
• Experience with Endpoint Detection & Response (EDR) platforms such as Darktrace, Huntress, and Bitdefender
• Familiarity with MDM, RMM, and ITSM platforms (e.g., Addigy, Intune, ConnectWise, and Freshservice)
• 5 years minimum in an IT Support Role, with a minimum of 2-3 years in a technical lead type capacity.
• Any experience working for either an MSP, Consultancy or client driven business is highly beneficial.

Note: Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting