N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing. Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online. Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.

The focus of the role is generating revenue through experiential and smart mass sampling, managing relationships with existing clients. Working as part of the Client Development team, the Account Director will be responsible for delivering excellent customer forging strong, trusting relationships in order to achieve ambitious growth targets.

Essential Accountabilities:

• Develop and manage a portfolio of existing client accounts whilst supporting senior members of the Client Development team to achieve joint goals.
• Using a strategic account plan, identify new business opportunities to increase account spend and develop the client base.
• Responsible for independently managing relationships with existing clients (global soft drink, travel company and snacking brand), with the ability to understand and deliver against their needs. This includes attending client meetings independently, presenting ideas and budgets confidently and developing a strategic account plan.
• Deploy client – facing negotiation skills by offering additional services and increasing the value of the account.
• Gain and develop insight into creative concepts and ideas within the industry, as well as digital and social campaigns and effectively communicate these to existing clients and potential clients.
• Prepare solutions and proposals based on an understanding of the client’s business, an analysis of their requirements, brand experience, market category and strategic direction
• Manage client objections and complaints, offering effective solutions.
• Exceed agreed sales targets.

• Experiential experience agency side is essential. Understanding of social & influencer landscape is useful and how this integrates into experiential campaigns

• Demonstrable account management experience in Experiential
• A successful record of client development.
• Able to create and maintain robust client relationships for the longer term.
• Strong and open communication skills to deliver presentations.
• Competent in the use of Microsoft Office packages. Strong PPT skills are required

• Excellent organisational skills and ability to multi-task and juggle different priorities whilst retaining a cool head and an undeviating professional demeanour.
• The ability to develop multiple clients at one time.
• Good administration skills and diligence.
• Great collaborator with a flexible approach in work situations.
• A history of achieving targets consistently
• Experience of researching growth areas and trends to maximise our impact in the marketplace
• Good track record of developing existing stakeholder relationships and identify new business opportunities

• Salary £45-50k gross per annum
• Hybrid working opportunities - 3 days in the office and 2 days working from home.
• 23 days annual leave plus bank holidays increasing each completed year to 30
• Flex buy/ sell holiday scheme
• Life Assurance
• Employee Assistance and Wellbeing Programmes
• Digital 24/7 GP Service available from Day 1
• Free private medical and dental healthcare after 2 years of service.
• Salary Sacrifice pension / cycle to work and car lease schemes
• Season Ticket Loans.
• Retail Discount Scheme
• Our Head Office location has multiple perks including a free onsite gym, free breakfasts, calendar of wellbeing events, free parking, and an onsite cafe.