Account Director

New Today

Overview We are seeking a commercially driven and strategically minded Account Director to lead a portfolio of high-value client accounts and act as a trusted advisor to senior stakeholders. As an Account Director, you will set the strategic vision for your accounts, delivering integrated, multi-channel marketing strategies that ladder up to client business goals. You’ll take ownership of commercial performance, driving both revenue growth and client retention, while managing and developing a talented team. Position Details
Hours: Full time, 35 hours per week Location: Leeds (Hybrid) Department: Client Services Salary: Competitive Employment type: Contract Seniority level: Director
Key Accountabilities
Define and deliver the strategic vision for a portfolio of high-value accounts. Guide clients on long-term digital strategy beyond day-to-day campaign delivery, ensuring activity aligns to overarching business objectives. Lead multi-channel strategy development, integrating PPC, SEO, creative, and data to deliver measurable results. Champion innovation, bringing forward-thinking ideas and solutions to both clients and internal teams. Take full accountability for commercial performance including profitability, revenue growth, and account renewals. Build and deliver growth plans that include upsell, cross-sell, and new business opportunities. Negotiate budgets, contracts, and retainers to ensure sustainable commercial value for both clients and the agency. Monitor key account metrics such as retention, revenue, and satisfaction to ensure strong client health. Act as the senior escalation point for client service challenges, resolving issues quickly and maintaining client trust. Build multi-year relationships with C-suite and director-level stakeholders, positioning the agency as a strategic partner. Lead high-value pitches and proposals, articulating a clear, data-driven vision for growth. Oversee resourcing and team structures, ensuring effective utilisation of specialists and alignment across delivery teams. Drive operational efficiency by identifying and implementing process improvements. Ensure that work meets both agency and client quality standards, delivering best-in-class campaigns. Directly manage Senior Account Managers and Account Managers, setting clear expectations and development plans (PDPs). Identify talent gaps, support recruitment decisions, and nurture a strong leadership pipeline. Partner with specialist department leads (PPC, SEO, Creative, Data) to ensure strategic alignment and seamless delivery.
Experience & Skills Required
Experience in an account management or strategic client services role, ideally within a digital or integrated marketing agency. Proven track record of leading high-value client accounts and delivering measurable growth. Demonstrated expertise in multi-channel marketing, including performance media, creative, and data-driven strategy. Strong commercial acumen with experience managing P&L responsibility, revenue forecasting, and profitability tracking. Exceptional relationship management skills with experience working directly with C‑suite and director-level stakeholders. Excellent communication and presentation skills, with confidence in leading pitches and workshops. Experience mentoring and developing teams, fostering professional growth and succession planning. Strong analytical skills to confidently analyse data, track performance, and inform strategic decisions. Strong problem-solving mindset, able to anticipate challenges and proactively implement solutions.
Benefits Jaywing has a friendly and ambitious culture. We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. We believe that creativity cannot exist without method and vice versa. With clients spanning Pepsi Max, Hallmark, Gala Bingo, Walkers, Savills, and Goodyear, we have a real mix and are super proud of the portfolio of 50+ brilliant brands we’ve amassed over the years. #J-18808-Ljbffr
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Location:
Leeds, England, United Kingdom
Job Type:
FullTime

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