Your next career starts with Acosta Europe.

Acosta Europe, a leading force in one of the world’s largest Sales and Marketing agencies, is currently seeking a strategic, results-driven, and detail-oriented Account Manager to take ownership of our high-profile Meta account at Disrupt.

This maternity cover role presents a unique opportunity to lead a flagship client relationship, drive meaningful business growth, and deliver exceptional service across a range of dynamic initiatives.

You will be responsible for managing a dedicated team, executing data-informed strategies, optimising investment, and ensuring consistent performance against clearly defined KPIs. Your leadership and insight will play a critical role in strengthening client partnerships, enhancing operational efficiency, and contributing to the long‑term success of both Meta and Acosta Europe.

If you excel in fast‑paced, collaborative environments and are passionate about delivering measurable impact through strategic account management, we’d be excited to hear from you.

Location

Hybrid – Primarily home‑based

Salary & Benefits

• Salary: £40,000
• Bonus: 10% Performance-Related Bonus

Key Responsibilities

Business Development & Performance

• Employ the right team structure and talent to meet evolving client objectives.
• Define and agree on KPIs with the client, ensuring delivery within budget.
• Align team roles and responsibilities with service requirements.
• Leverage personal experience and best practices to exceed expectations.
• Develop short- and long-term KPIs in line with client goals.
• Create weekly briefings and reports to demonstrate performance.
• Lead activity plans to drive results.
• Use league tables, incentives, newsletters, and case studies to foster healthy competition (within self‑employed guidelines).
• Deliver quarterly business reviews, including financial summaries, cost optimisation opportunities, and display feedback.

Leadership & Strategy

• Lead and coach the Operations Executive to meet KPIs and SLAs.
• Collaborate with the Senior Staffing Manager to implement fair bonus/KPI criteria.
• Motivate the team by aligning them with client strategies.
• Coach and develop employed colleagues to enhance performance.
• Create development plans tied to KPIs and appraisal processes.
• Host weekly field management team meetings to maintain motivation and performance.

Client Relationship Development

• Strengthen and retain client relationships through strategic planning and loyalty-building.
• Conduct regular meetings to review results and strategies.
• Build a robust contact strategy with key client stakeholders.
• Hold business development meetings to understand client goals and budgets.
• Develop strategic account plans to grow revenue, margin, and pipeline.

Reporting, Insight & Evaluation

• Drive performance using actionable insights and timely, accurate KPI reports.
• Anticipate client data needs and proactively implement solutions.
• Provide swift, substantiated performance recommendations.
• Analyse market, channel, fascia, and brand data to generate insights.
• Present feedback and recommendations during client reviews.

Communications

• Attend weekly internal management meetings with the Account Director.
• Participate in bi‑monthly meetings with other Account Managers to share best practices.
• Communicate company values and goals to the team.
• Promote operational standards and client support across the business.

New Business

• Stay informed on industry trends and market developments.
• Conduct high‑profile store visits with clients to identify opportunities.
• Share feedback and growth opportunities with clients regularly.

Data Recording & Reporting

• Audit field team reports to ensure alignment with client requirements.
• Track performance against KPIs and adjust strategies as needed.

Compliance

• Maintain a full understanding of retailer standards and expected conduct.

Financial Management

• Manage budgets and ensure accurate financial oversight.
• Oversee bonus spending within agreed parameters.
• Complete monthly reconciliations and forecasts with the client.
• Collaborate with the Account Director on Month End and FAR processes.
• Ensure timely invoicing and communication on financial matters.
• Raise additional activity invoices within 24 hours.
• Secure purchase orders in advance for all spend.
• Resolve aged debt and invoice queries promptly.

Administration

• Validate field results through audits.
• Maintain records of equipment and company property allocated to the field team.

Other Requirements

• Follow company policies and procedures.
• Comply with health & safety regulations.
• Take ownership of personal development and complete mandatory training.
• Adhere to GDPR policies and practices.

Essential Knowledge & Skills

• Proven experience in account management (retail, sales, or client services preferred).
• Strong leadership and coaching skills with a track record of meeting KPIs.
• Excellent communication and relationship-building abilities.
• Strong analytical skills with the ability to interpret data and provide insights.
• Budget management and financial reporting experience.
• Ability to thrive in a fast‑paced, multi‑project environment.
• Proficiency in Microsoft Office Suite and CRM systems (training on Disrupt Staffing Portal provided).

Highly Desirable Experience

• Previous experience in retail, FMCG, or sales.
• product knowledge or interest (not essential).

JOIN THE TEAM

Got what it takes?

In your application we want to see your personal style – what makes you tick and why you think your next opportunity is here with us.