Birmingham, United Kingdom | Posted on 15/07/2025

An industry leader in fleet management solutions, providing unrivaled support that keeps Britain moving. We fuel better.

Job Description

Here at The Fuel Store, we are transforming the Fleet and Fuel industry for good! We are proud to be the number one reseller in the UK, providing unrivalled support to our customers that fuels the lifeblood of Britain’s roadways.

As a family-run business with over 9 years of experience, we are committed to our founding principle: fuelling better for our customers. From single-vehicle operators to multi-fleet solutions, our customers are at the forefront of everything we do. We believe our services enable them to reach new heights, and we love being part of their journey!

Our significant growth has led us to invest further in our Account Management team to increase revenue, strengthen partnerships, and expand our product portfolio. We are looking for an Account Manager to join us! You will receive extensive training and support to become an ambassador of The Fuel Store, identifying account growth opportunities for our fuel and non-fuel products to generate revenue and boost sales.

Brief Overview:

Permanent Opportunity: Full Time

Location: Birmingham, B2 (Hybrid)

Requirements

• Maximize the retention rate of your customer base, actively preventing loss of usage.
• Assist in identifying problem accounts with the aim of boosting revenue.
• Develop an understanding of customer drawing patterns and identify deviations from the norm.
• Build strong client relationships.
• Analyze business data and generate periodic and ad hoc client reports.
• Stay aware of industry trends and proactively respond to changes in the oil market.

To contribute to The Fuel Store’s success, you will need:

• At least three years’ experience in an Account Management/Retention role.
• Ability to contribute positively to the working environment, demonstrating the company's core values and behaviors.
• Negotiation skills (rate negotiation, influencing conversations).
• Strong communication skills—articulate and able to address customer concerns.
• Commercial awareness (Rate Management).
• A strong level of resilience.
• Adaptability, as our industry is constantly changing and strategies may shift quickly.
• Ability to work with high volume and manage your own diary effectively.
• Quick learner with the ability to understand complex information.
• Familiarity with CRM systems.

As well as the right experience, a Fueller will have:

• Ability to build strong, long-lasting relationships.
• Strong commercial awareness to make logical decisions.
• Motivation to work in a fast-paced environment.
• Inquisitiveness and problem-solving aptitude.
• Ability to challenge the status quo and understand how things work.
• Resilience and attention to detail while maintaining focus on the bigger picture.
• Work ethic as an individual and a team player.
• Excellent communication skills and stakeholder representation.
• Logical decision-making ability.
• Excellent organization and time management skills.

Benefits include:

• Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled.
• Life Assurance: Payable at 3x Basic Salary.
• Health & Wellbeing: Access to MediCash for healthcare cashback schemes.
• Financial Wellbeing: Access to discounts, Salary Sacrifice Schemes, and financial advice.
• Holiday Entitlement: 26 days annual leave plus statutory holidays, increasing with service.
• Career Progression: Personal development plans and external professional support.
• Location: Birmingham City Centre with panoramic views.
• Supporting local charities and community initiatives.
• Incentives & Good Commission: Uncapped commission and regular incentives.

We value diversity and aim to create a sense of belonging for everyone. Our team is growing rapidly, and we seek talented, collaborative Fuellers to help shape our future. We will support and nurture you, providing the platform to succeed—just bring your drive and willingness to learn!

If you believe you can add value at The Fuel Store, please apply. Even if your experience only partly matches the requirements, we encourage you to apply! We look forward to reviewing your application and hopefully arranging a chat to see if you're our next Fueller!

We are an equal opportunity employer and consider all applicants without attention to ethnicity, race, religion, sexual orientation, gender identity, sex, family or parental status, neurodiversity, disability, marital status, veteran status, or national origin.