Action Sustainability provided pay range

This range is provided by Action Sustainability. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are looking for a driven Account Support Executive to work with a portfolio of customers including large construction companies, major infrastructure clients, and suppliers in the built environment sector.

Do you have a passion for sustainability?
Are you a self-starter with good relationship building skills?

If yes, then we would love to hear from you!

The Role at a Glance:

• Role: Account Support Executive
• Location: Old Street London office based / Hybrid Working
• Benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more…
• Employment type: Permanent – Full Time
• Reporting to: Account Manager
• Product / Service: Sustainability Consultancy; Training & Events
• Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike

Who we are:

Action Sustainability is a leading consultancy with the aim of inspiring sustainable business. Our team comprises 60+ full and part time employees and associates. We work with sector leaders on sustainability and supply chain issues and are known for leading thinking in this area. Action Sustainability drives lasting change through innovative technology, expert advisory, and award-winning learning solutions. We partner with organisations, including the NHS and Houses of Parliament, to create measurable impact across industries. As the delivery team behind the Supply Chain Sustainability School, we lead global collaboration to accelerate sustainability.

We are an accredited Living Wage employer and have been recognised by Best Companies with a 'One to Watch' status for our commitment to an outstanding workplace. We prioritise wellbeing, offer mental health support, and provide clear development goals for career growth.

The Account Support Executive Opportunity:

We are looking for a driven Account Support Executive to help embed the award-winning Supply Chain Sustainability School within organisations, enabling them to receive value from their annual fee. You will support a team of Account Managers to provide an outstanding level of service to a portfolio of large-scale companies from the built environment, implementing action plans to embed the School within their internal teams and supply chains.

Your key objectives are to support the delivery of value and benefits of the School to our customers and collaborate to ensure customer satisfaction, resulting in a high retention rate.

Key Responsibilities:

• Work closely with Account Managers to develop a good working relationship with a specific cohort of customers
• Attend meetings with customers to record and agree actions to embed the School and deliver against agreed actions within timescales
• Develop an excellent understanding of the online platforms, promote their use and benefits, and support customers to engage with the platform
• Devise strategies to engage customer supply chains and internal colleagues in the learning and reporting platforms
• Be the main point of contact for users of the platforms, providing guidance and excellent customer support
• Analyse data to develop reports that demonstrate value and impact
• Attend customer events to promote the benefits of engagement
• Ensure guidance documents and collateral are up to date to maximise platform use
• Other tasks as instructed to support the Partners, Customer Success Team or business as a whole

About you:

• At least 1 year working in a commercial environment
• Willingness to work collaboratively and responsively with colleagues and key stakeholders
• Clear verbal and written communication, with good telephone skills
• Excellent organisational skills with attention to detail and flexibility
• Ability to multi-task and prioritise in a busy environment
• Proactive with a an dottitude and proven ability to deliver
• Ability to take ownership and manage workload proactively
• Strong stakeholder engagement and relationship-building skills
• Excellent IT skills and competency with online platforms
• Passion for sustainability is desirable

What’s on Offer:

• A competitive market salary of £30,000
• 25 days + 8 statutory holidays, plus an extra day for your birthday
• Hybrid working with a minimum of one day in the office per week
• Profit share scheme if targets are exceeded
• Discretionary bonus
• Fitness allowance
• Enhanced maternity/paternity pay and childcare schemes
• Access to an office with lounge, café bar, gym, and rooftop terrace
• Professional memberships and development programmes

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager.

Application notice: We take your privacy seriously. You may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for details.