Overview

We are advertising for an experienced Admin Team Leader to support the Clinical Administration Secretarial Team within Cardiology. This is a varied and demanding role split across two locations: Royal Papworth Hospital (Cambridge) and Kingfisher House (Huntingdon). Remote working will be offered upon completion of training.

Main duties

The postholder will provide direct line management for a large team of Medical Secretaries and liaise closely with other Admin Team Leaders in Thoracic and Surgery and Transplant, Business Manager, Deputy Service Manager and Service Manager. They will also build strong relationships with Operational and Clinical colleagues.

• To provide leadership and support to all team members, leading by example.
• Understanding of RTT.
• Monitor workload of the team and provide cover for annual leave/sickness.
• Produce reports and manage data as required by the Service Manager.

Abilities

• Excellent communication skills, verbal and written.
• Ability to have difficult conversations.
• To prioritise workload and adjust to conflicting demands and know when to escalate.

Development opportunities are available to support progression.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year. It performs the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It offers emergency heart attack treatment, sleep centre care and is one of five centres nationally for those in severe respiratory failure. Based on the Cambridge Biomedical Campus, the largest centre of medical research and health science in Europe, the Trust aims to uphold its values of compassion, excellence and collaboration.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation. Provided they meet the minimum post criteria, applicants with disabilities will be offered an interview. For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Details

Date posted: 05 September 2025

Pay scheme: Agenda for Change

Band: Band 5

Salary: £31,049 to £37,796 a year

Contract: Permanent

Working pattern: Full-time

Reference number: 175-2526-AD1363

Job locations: Kingfisher House, Huntingdon

Kingfisher Way, Hinchingbrooke Business Park, Huntingdon, Cambridge, PE29 6FH

Royal Papworth Hospital, Papworth Road, Cambridge Bio Medical Campus, Cambridge, CB2 0AY

Contact details are available on request.

Job description & responsibilities

On this page you will find a Role Profile with information about the hospital and full details about the role. Review it and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. For more information about the role or working at Royal Papworth Hospital, please contact the role’s designated contact.

Person Specification

Qualifications – Essential

• Degree level or NVQ Level 4 qualification in Administration/Management or equivalent experience.

Experience – Essential

• Demonstrable evidence of people/line management experience.
• Experience using complex medical terminology.
• Experience using Microsoft Office applications.
• Experience with complex, non-routine and ongoing diary management or secretarial duties.
• Experience producing reports from databases and project management.
• Knowledge of standard administration systems, tasks and processes.
• Experience in a customer care environment or busy administration team.
• Good understanding of patient information systems and Referral to Treatment (RTT).
• Ability to input data accurately into patient systems.
• Ability to communicate non-routine, complex or sensitive information effectively.
• Ability to plan ongoing, non-routine or complex activities with forward planning.
• Attention to detail in written and electronic communication and information storage.
• Ability to work as part of a multi-disciplinary team to provide high-quality secretarial/administrative support.
• Ability to organise, prioritise and adjust workload for self and others over timescales beyond 6 months.
• Ability to implement complex projects across the department.
• Ability to propose changes to policies and procedures in own area.
• Authorised signatory or delegated budget holder.
• Maintains quality in own work and encourages others to do the same.

Desirable

• Previous NHS experience.
• Experience in management of financial resources.
• Knowledge of HR legislation and practices.
• Experience undertaking project work.
• Experience leading change at a departmental level.

Additional Criteria – Essential

• Please provide evidence of commitment to uphold the Trust's values: Compassion, Excellence, Collaboration.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS check will be required.

Employer details

Royal Papworth Hospital NHS Foundation Trust

Kingfisher House, Huntingdon

Kingfisher Way, Hinchingbrooke Business Park, Huntingdon, Cambridge, PE29 6FH

Employer's website: https://royalpapworth.nhs.uk/working-here (Opens in a new tab)