Home Office - Administrative Officer

Job Description
Administrative Officer
Location: Second Floor, Waterside House, 471 Kirkstall Road, Leeds, LS4 2QB
Hourly rate: £13.85
Hybrid working - 40% office 60% remote
Working Days/Hours: Monday to Friday: 9am-5pm - 2/3 WEEK TRAINING, Core hours 10:00 - 15:00 - flexi time 7am to 7pm, 37 hrs p/w

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.

List the duties/ responsibilities:

• Demonstration of good organisational skills.
• Able to monitor and progress case information
• Work well in a team.

Key Responsibilities:

• Making well informed decisions for our customers.
• Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries.
• Scanning and digitising of customer supporting evidence and updating relevant databases/files.
• Ensuring case files are decision ready for casework, appeals or removal processes.
• Telephone call handling / booking appointments.
• Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team.
• Dress Code - smart casual and no sport clothing.

Training:
Training will be provided and should take about 2/3 weeks. Training will be office based - No holiday during the training period.

Clearance level (to be applied for by Brook Street upon a successful application):
DBS + CTC

Role specific requirements:

You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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