Admissions Officer

Application Deadline: 23 July 2025

Department: Admissions & Operations

Employment Type: Permanent - Full Time

Location: London

Reporting To: Admissions Senior Associate

Compensation: £24,570 / year

Description

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

Key Responsibilities:

• Delivering excellent customer service.
• Support pipeline management and proactively work to convert the applicants through strong communication.
• Deliver core processes and maintain and monitor accurate and up to date data records and information.

Skills, Knowledge and Experience

• Ability to identify own strengths and weaknesses and be open to feedback and improvement
• Strong attention to detail
• Ability to accurately record, monitor and analyse data
• A good understanding of customer service delivery and best practice
• Ability to manage a complex workload and able to balance potentially competing priorities
• Strong written and verbal communication skills
• Ability to clearly communicate and deliver processes
• Ability to spot issues, problem solve and escalate swiftly when necessary
• Ability to work collaboratively and independently with a high level of self-motivation
• Computer/IT skills and knowledge of Microsoft Office, including Word, Excel and PowerPoint
• Ability to use own initiative
• Able to respond positively and flexibly to change and/or challenging situations with a desire to seek solutions and make improvements
• Committed to equality and diversity

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.