Overview

We are looking for an Anti Social Behaviour Officer to join our Housing Team in Hertfordshire, to contribute to developing a safe and inclusive community for our customers.

In this busy role you'll work alongside your housing management colleagues to tackle all forms of hate crime, nuisance and anti-social behaviour. You'll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors. You'll make a big difference to people's lives within an experienced, supportive and supported team.

Responsibilities

• Manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors.
• Tackle all forms of hate crime, nuisance and anti-social behaviour in collaboration with housing management colleagues.
• Collaborate with external partners to support customers and ensure appropriate action is taken.

What you'll need

• Experience of anti-social behaviour related housing management services or transferable skills from a similar customer facing role.
• Experience of dealing with challenging behaviour and resolving conflict.
• Knowledge of safeguarding, mental health and the process of going to court.
• The ability to be self-motivated and highly organised.
• Strong IT skills including MS Office.
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies.
• Open to new ideas and change, as this is a new role.

What you need to know

This is a hybrid role where you'll be working in the Hertford office two days a week. The role is permanent, and you'll be working full time. The starting salary is £38,000 - £42,000 depending on your experience. You'll need to be happy to travel to support the customers in your area. A basic DBS check will be completed if you are successful.

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services

If you are looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.