Overview

This is a fantastic opportunity for an Application Support Specialist to join a growing team and help deliver high-quality support for a flexible, customer-focused software platform. If you're technically skilled, customer-minded, and ready to grow your career in a hybrid role based in Birmingham, we'd love to hear from you.

Client Details

• Michael Page Technology are proud to have been selected as a partner for a global software house as they scale their UK operation and recruit for an Application Support Specialist at their Birmingham site.
• The business is a global organisation with a shared passion: helping businesses grow smarter and faster through innovative software solutions.
• For over two decades they\'ve been building flexible, user-friendly software tools that adapt to real customer needs, not the other way around.
• The company culture is all about learning, growing, and showing up for each other, and they take huge pride in being officially recognised as a Great Place to Work.
• Work/life harmony and flexibility aren\'t just buzzwords for this business, but they\'re built into how they work, each and every day.
• Whether you\'re in sales, support, product, or beyond, you\'ll be joining a team that values your ideas and supports your growth, where genuine meaningful work with great people is at the heart of their purpose.

Description

• We\'re looking for an Application Support Specialist to join the global support team. You will be someone who\'s passionate about solving problems and delivering an excellent customer experience.
• In this role, you\'ll be the go-to technical expert for resolving product issues and guiding customers through solutions, from start to finish.
• Day-to-day responsibilities will include taking full ownership of support cases, from initial triage to resolution, working independently or involving senior specialists when needed.
• Troubleshooting product behaviour, configuration issues, and overcoming integration challenges with a methodical, detail-oriented approach.
• Keeping customers in the loop with clear, proactive communication throughout the support process.
• Documenting your findings to support future case resolution and contributing to internal knowledge sharing.
• Identifying common trends and collaborating with the team to improve processes and reduce recurring issues.
• Ensuring all support interactions are timely, accurate, and aligned with service-level expectations.
• This is a hybrid role based in Birmingham, with three days per week in the office and the rest remote.

Profile

A successful applicant for the Application Support Specialist position, you should have experience in the following:

• Ideally 2+ years in technical, systems, or application support, ideally in a customer-facing role.
• Hands-on experience supporting SaaS or web-based applications in fast-paced environments.
• Previous exposure to CRM platforms.
• Bonus if you\'ve worked with support platforms like Salesforce.
• Excellent communication skills, with a customer-focused approach.

Your Technical Skills:

• Comfortable with PHP and able to debug and interpret code and SQL queries.
• Familiarity with JavaScript and/or other languages in the context of troubleshooting and support.
• Confident working in Linux environments and using command lines.
• Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application basics.
• Nice-to-have: familiarity with Oracle, Microsoft SQL Server, MySQL, or Microsoft IIS.

Job Offer

• Starting salary of £38,000 - £40,000 per annum.
• Private medical and dental insurance.
• Health & Wellness programmes.
• Career & Personal Development programmes.