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The Associate Account Manager is an entry-level role that focuses on retaining and growing relationships with our existing SMB clients. If you have a genuine desire to care for clients and want to join an organization with Unlimited Earning Potential and a path for growth - this is the role for you! An Associate Client Manager must be confident, detail-oriented, and hardworking. To be successful, you need to have strong interpersonal communication, empathy, self-confidence, and naturally customer-oriented. Come be a part of a growing Sales team!

Based upon location this role is either HYBRID or REMOTE.

We value our employees with competitive benefits, career development, recognition programs and more!

As a Associate Account Manager, You Will

• Meet or exceed monthly sales goals and quarterly net retention goals.
• Maintain an acceptably high level of sales activity.
• This role is managing a large book of business with a targeted approach to retain and grow our customer base by driving value for the customers.
• Manage escalations, identify risk and prevent churn by collaborating with internal teams and stakeholders.
• Handle billing related questions and work towards client renewals.
• Conduct effective sales presentations via Teams with current customers.
• Adhere to pipeline metrics and activity cadences.
• Be highly responsive to customer requests via email and tasks.
• Maintain a high level of opportunity follow-up to ensure information is current and updated in NetSuite.
• Be an advocate for the customer both internally and externally.
• Ensure customer satisfaction to the best of the ACM’s ability in their role and get ahead of issues early.
• Continually updating NetSuite CRM with notes and activities.
• Attend weekly sales & marketing meetings and educational activities to improve competitive and business process knowledge as well as professional selling skills.
• Proactively learn about the EDI Industry and how TrueCommerce can add value to a company’s success.
• Enjoy speaking via phone and social-based communication with customers to strengthen existing relationships.
  
  

• Up to 2 years previous Retention and Sales experience is needed.
• A genuine desire to build relationships with existing customers; previous customer service experience required.
• Experience learning a range of software platforms and how to drive customer value within a suite of products.
• Skills such as being conversational, listening to customers, and email writing are important in this position.
• Must be a self-starter and able to take initiative.
• Strong closing and customer service-related skills necessary.
• This individual enjoys solution selling and thrives on change.
• Strong phone skills, exceptional listening skills and above-average problem-solving skills.
• Previous CRM experience, preferably in NetSuite.
• Goal oriented and action-minded to meet and exceed quotas.
• Strong organizational skills with an attention to detail.
  
  

• BA/BS degree or equivalent work experience preferred.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Human Resources Services

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