Join to apply for the Associate Account Manager - UK & DK role at TRUECOMMERCE (COVENTRY) LIMITED

2 days ago Be among the first 25 applicants

Join to apply for the Associate Account Manager - UK & DK role at TRUECOMMERCE (COVENTRY) LIMITED

Get AI-powered advice on this job and more exclusive features.

The Associate Account Manager is an entry-level role that focuses on retaining and growing relationships with our existing SMB clients. If you have a genuine desire to care for clients and want to join an organization with Unlimited Earning Potential and a path for growth - this is the role for you! An Associate Client Manager must be confident, detail-oriented, and hardworking. To be successful, you need to have strong interpersonal communication, empathy, self-confidence, and naturally customer-oriented. Come be a part of a growing Sales team!

Based upon location this role is either HYBRID or REMOTE.

We value our employees with competitive benefits, career development, recognition programs and more!

As a Associate Account Manager, You Will

• Meet or exceed monthly sales goals and quarterly net retention goals.
• Maintain an acceptably high level of sales activity.
• This role is managing a large book of business with a targeted approach to retain and grow our customer base by driving value for the customers.
• Manage escalations, identify risk and prevent churn by collaborating with internal teams and stakeholders.
• Handle billing related questions and work towards client renewals.
• Conduct effective sales presentations via Teams with current customers.
• Adhere to pipeline metrics and activity cadences.
• Be highly responsive to customer requests via email and tasks.
• Maintain a high level of opportunity follow-up to ensure information is current and updated in NetSuite.
• Be an advocate for the customer both internally and externally.
• Ensure customer satisfaction to the best of the ACM’s ability in their role and get ahead of issues early.
• Continually updating NetSuite CRM with notes and activities.
• Attend weekly sales & marketing meetings and educational activities to improve competitive and business process knowledge as well as professional selling skills.
• Proactively learn about the EDI Industry and how TrueCommerce can add value to a company’s success.
• Enjoy speaking via phone and social-based communication with customers to strengthen existing relationships.
  
  

• Up to 2 years previous Retention and Sales experience is needed.
• A genuine desire to build relationships with existing customers; previous customer service experience required.
• Experience learning a range of software platforms and how to drive customer value within a suite of products.
• Skills such as being conversational, listening to customers, and email writing are important in this position.
• Must be a self-starter and able to take initiative.
• Strong closing and customer service-related skills necessary.
• This individual enjoys solution selling and thrives on change.
• Strong phone skills, exceptional listening skills and above-average problem-solving skills.
• Previous CRM experience, preferably in NetSuite.
• Goal oriented and action-minded to meet and exceed quotas.
• Strong organizational skills with an attention to detail.
  
  

• BA/BS degree or equivalent work experience preferred.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Human Resources Services

Referrals increase your chances of interviewing at TRUECOMMERCE (COVENTRY) LIMITED by 2x

Get notified about new Associate Account Manager jobs in Liverpool, England, United Kingdom.

North West, England, United Kingdom 6 days ago

Aintree, England, United Kingdom 3 weeks ago

Liverpool, England, United Kingdom 4 hours ago

Liverpool, England, United Kingdom 1 month ago

Lostock Gralam, England, United Kingdom 1 day ago

New Business Relationship Manager - Liverpool

Global Technical Manager – Customised Food Programs

Ellesmere Port, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.