Audio Visual Analyst

Location: London

Salary: Competitive

Contract: Permanent

Are you an AV specialist with a passion for technology and outstanding customer service? This is a fantastic opportunity to join a leading professional services firm, providing hands-on support with audio-visual technologies across meeting rooms, events, and collaborative spaces.

The Role

As an Audio Visual Analyst, you will be the go-to point of contact for all AV queries and issues, ensuring smooth operation of equipment and delivering a high-quality experience for users and clients. You\'ll work closely with IT and Facilities teams, supporting live events, maintaining AV equipment, and driving improvements to enhance the overall service.

Responsibilities

• Act as the first point of contact for all AV enquiries and issues.
• Provide on-site support for meetings, conferences, and events (including early starts/late finishes when required).
• Proactively maintain and check AV equipment to ensure reliability and availability.
• Deliver training and guidance to staff on AV and collaboration tools.
• Liaise with third-party providers and internal teams to resolve incidents and manage maintenance.
• Support AV requirements for new office fit-outs and upgrade projects.
• Suggest improvements and bring innovative ideas to enhance the AV experience.

Skills & Experience

• Solid understanding of AV technologies including TVs, projectors, microphones, speakers, UC platforms, and connectivity equipment.
• Experience with Microsoft Teams, Zoom, Crestron, and Microsoft Surface Hubs.
• Strong IT knowledge, ideally with exposure to Microsoft 365.
• Excellent communication and problem-solving skills, with the ability to resolve issues under pressure.
• Highly organised, proactive, and detail-oriented.
• Knowledge of MacOS and Windows 11, and experience within professional services, is desirable.

What’s on Offer

• Competitive salary and excellent benefits including pension, life assurance, private medical insurance, cycle-to-work, and more.
• Generous holiday allowance (29 days plus bank holidays, including Christmas closure).
• Hybrid working model (3 days in office, 2 from home).
• Free breakfast and lunch in the office.
• A friendly, supportive working culture with regular social events and wellbeing initiatives.