Job overview

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

An exciting new opportunity has arisen at University College London Hospitals NHS Foundation Trust to lead the automation implementation programme. The post will manage the formation of a new technology service and deliver the full scope of automation services, ensuring technical considerations meet the efficiency demands of the Trust.

The post holder will work across departments and at all levels of the organisation, understanding the operational pressures of healthcare services within a secondary care NHS Trust.

Main duties of the job

• Manage a small team of automation developers and business analysts, identifying opportunities for automation and benefits realisation.
• Prioritise team deliverables and adoption of new technologies and tools, aligned with Trust objectives.
• Measure and track benefits realised to report to the Head of Data Systems on efficiencies made.
• Communicate effectively with heads of departments and services to develop a strong reputation for the automation team.
• Show keen interest and understanding of the latest automation technologies and the technical complexities of adoption, particularly in a healthcare setting.
• Lead the professional development of the team, maintaining high and consistent standards of processes and documentation.

Working for our organisation

University College London Hospitals NHS Foundation Trust is a complex NHS trust serving a diverse population. We provide academically led acute and specialist services and aim to deliver top-quality patient care, education and research.

We operate across eight sites: University College Hospital (including the Elizabeth Garrett Anderson Wing), National Hospital for Neurology and Neurosurgery, Royal National ENT and Eastman Dental Hospitals, University College Hospital Grafton Way Building, Royal London Hospital for Integrated Medicine, University College Hospital Macmillan Cancer Centre, The Hospital for Tropical Diseases, and University College Hospital at Westmoreland Street.

We are committed to sustainability with targets for net zero direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Join a leading NHS trust with strong staff satisfaction and a commitment to flexible working.

Person specification

Knowledge and Qualifications

Essential criteria

• Masters level education or equivalent experience
• Evidence of ongoing CPD activity
• Experience as an operational or strategic manager in a relevant field

Desirable criteria

• Leadership and People Management qualification
• Project Management qualification
• RPA certification
• IT Service Management qualification

Experience

Essential criteria

• Project management experience
• Experience influencing staff at all levels to ensure project objectives are owned by all team members including users and stakeholders
• Experience involving teams in analysis and solution development; ability to persuade teams to adopt new ways of working and challenge the status quo
• Experience in a demanding environment with conflicting priorities
• Experience developing collaborative relationships with stakeholders
• Practical experience of managing automation lifecycle, patient and administrative workflow, template and protocol design

Desirable criteria

• Experience delivering automations using NHS applications including non-clinical/administrative systems
• Experience of financial and workforce management

Skills and Abilities

Essential criteria

• Ability to meet deadlines and work within agreed timeframes
• Project management skills with experience working with agile and diverse engineering teams
• Excellent negotiation and persuasion skills
• Technical skills in the design and application of process automation

Desirable criteria

• Ability to create, review and improve Standard Operating Procedures
• Familiar with Microsoft 365, Power Apps and Power Automate

Communication

Essential criteria

• Excellent communication skills with a wide-ranging audience

Personal and People Development

Essential criteria

• Commitment to professional development of self and others

Responsibilities towards promoting Equality Diversity and Inclusion

Essential criteria

• Understanding of Equality, Diversity and Inclusion and NHS obligations under the Equality Act 2010 and Public Sector Equality Duties

UCLH values safety, kindness, teamwork and improvement. We are an inclusive employer and encourage applications from all backgrounds, cultures and perspectives. Flexible working information is available on the UCLH site.

We offer benefits including travel season ticket loan, staff support services, discounts, and wellbeing programmes. Some details are provided for illustrative purposes; refer to official documents for full information.

This vacancy may close before the listed closing date; applicants are advised not to delay submitting their completed application.

All correspondence regarding applications will be via email. Check your inbox regularly.

The Trust uses electronic new starter forms on Trac to collect personal details and store them securely in the ESR HR system.

For further support on submitting an application please refer to the NLPSS Applicant Toolkit: (URL not shown)

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Documents to download

• Job Description (PDF, 632.3KB)
• Functional Requirements (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)