Neway Recruitment are seeking a Business Support Officer to join our client based with Birmingham Children's Trust.

Location: Birmingham – One Avenue (Hybrid)
Start Date: 25 August 2025 initially for 3 months - extended after review
Hours: 36.5 per week (Mon–Fri, 08:45–17:15)
Closing Date for Applications: Friday, 08 August 2025 at 11:00

About the Role
We’re seeking a motivated Business Support Officer to join the Placement Teams at Birmingham Children’s Trust. This is your chance to make a meaningful impact by providing efficient, proactive and professional support to frontline services focused on the wellbeing of Children, Young People, and Families.

You’ll be responsible for the smooth administration of placement processes, liaising with providers regarding payments, and mentoring junior staff to keep operations flowing. The role includes line management duties, overseeing staffing rotas, and handling escalations with calm confidence.

Key Responsibilities
Deliver timely, accurate administrative support across service functions

Proactively support Social Workers and Trust staff with caseload management

Respond to provider queries regarding unpaid invoices with professionalism

Oversee and guide a small business support team as first point of escalation

Monitor quality assurance of procedures and resolve internal/external issues

Maintain rotas and line manage staff (where required) while mitigating risks

What We’re Looking For
Excellent communication and customer service skills

Ability to work flexibly and meet tight deadlines

Previous experience managing or supervising staff

Proven problem-solving and multitasking abilities

Strong administrative skills with a focus on accuracy and organisation