ARAG Group is looking for a Business Support Administrator to join our friendly and supportive Claims Department in our Bedwas office.

Our Claims Department is central to our market-leading legal expenses insurance provision. We seek individuals passionate about delivering excellent customer service to our customers and business partners. We offer flexible working arrangements, with most colleagues working from home part of the week, and a comprehensive benefits package. Our team culture is supportive and focused on development.

The successful candidate will provide excellent customer service and administrative support to the business. Your responsibilities will include:

1. Providing administrative assistance to ensure work is processed to the appropriate quality standards promptly.
2. Communicating clearly, concisely, and honestly with customers, colleagues, suppliers, and regulatory stakeholders, while being sensitive and empathetic to their needs.
3. Corresponding with customers via telephone and email efficiently.

We are keen to hear from candidates who can communicate effectively at all levels and build relationships with customers, partners, and colleagues. The ability to work well under pressure and adapt to change is desirable. Previous office experience, good knowledge of Microsoft Office, and data entry skills are highly valued.

We encourage our team to think independently and take ownership of their work. In return, we offer:

• 25 days holiday, with the option to buy up to 5 additional days
• Company pension scheme with optional increased contributions
• Progressive career development opportunities
• Group Income Protection and Legal Protection
• Health Cash Plan, European Motor Assistance, and Home Emergency Assistance
• Salary sacrifice benefits, including Cycle to Work scheme
• Access to employee discounts and exclusive offers
• Participation in our Sports and Social club with discounted events

If you believe you are a good fit and can demonstrate transferable experience, please apply, even if you do not meet all the listed criteria.