Overview

The Royal College of Physicians and Surgeons of Glasgow is a worldwide community of inspiring health professionals working together to advance the profession and improve patient care. Together we’re a force for good, determined to make a positive difference, and passionate about speaking up for the profession.

Our community is made up of the expertise and experience of our 15,000+ outstanding, hardworking members, supported by over 100 College staff. Together, our clinicians, all of whom give their time freely to the work of the College, and staff are committed to providing an innovative, relevant and inspiring programme of activity across the College, with the ultimate aim of enhancing patient safety.

The College has introduced hybrid working which enables employees to work from both their home and in the College. The post is primarily based in the College building; however, employees have the option to work up to 50% of their working time at home, with the days being subject to the needs of the business.

The Role

This strategic role will lead the optimisation, support, and integration of several core business systems including Oomi CRM, Microsoft 365, SharePoint, Business Central and Canvas.

The role is designed to reduce external consultancy spend, enhance internal digital capability, and deliver lasting operational improvements. As an internal super user, the Business Systems Manager will drive system adoption, improve user engagement, support data-driven decision making, and identify opportunities for automation and efficiency across the organisation

In addition, the Business System Manager is responsible for the following :

• Responsible forbusiness systems budget of up to £500K.


• Responsible for application development budgets of up to £xxxx.


• The post holder will be responsible for managing the delivery of all business application improvement projects from scoping through to implementation.


• Liaison with both internal and external stakeholders.


• Internal stakeholder liaison at CLT and CSLT as well as including staff at all levels from CLT down. This is particularly important to ensure improvement opportunities are identified and all College departments maximise the value derived from College’s business applications..


• External stakeholder liaison will include all College’s business application providers and will frequently be at a senior level


• Oversight of development road maps for all business applications College wide


• Working alongside the Director and CLT on continuous improvements to College wide functionality to identify opportunities for new solutions, training, or replacements.

About You

• Proven experience administering and optimising enterprise systems such as CRM, ERP, or LMS platforms.


• Strong understanding of business process mapping, workflow design, and system integration.


• Experience supporting internal users and delivering system training.


• Excellent communication and analytical skills, with the ability to extract insights from data and translate them into practical action.


• Hands-on experience with the following: Oomi CRM, Microsoft 365, SharePoint, Business Central, Canvas.


• Experience working in an educational or not-for-profit organisation.


• Knowledge of system governance, access control, and information management best practice.

Benefits

• 40 days' holiday


• Pension


• Life Assurance Benefit


• Enhanced Sick Pay, Maternity, Paternity and Adoption pay


• Cycle to Work Scheme

Application details

The closing date is Friday 12 September 2025 at 12 noon.

Interviews will be held w/c 22 September 2025.

If you have any queries, please contact recruitment@rcpsg.ac.uk

The Royal College of Physicians and Surgeons of Glasgow is a Scottish Charity, SC000847, regulated by the Scottish Charity Regulator (OSCR)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Education Management