Business Travel Consultant

New Yesterday

OverviewWe are recruiting for a highly experienced Business Travel Consultant to join our Operations team. This role is on a hybrid working pattern (3 days in the office and 2 days at home) after an initial training period. Must have Sabre GDS knowledge.ResponsibilitiesHandle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.Process E tickets and other required travel documentation in accordance with client profiles.Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.Give clients accurate information pertaining to their planned itinerary.Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc.Confirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.Put customers first and deliver the best possible service at all times.Adhere to all relevant policies, operating procedures and standards at all times.Attend staff meetings and training sessions as required.Always work with due care and attention to ensure the personal safety of yourself and others.Carry out any other role or task that is commensurate with the spirit and purpose of this job description.Build and update travelers’ profiles so that their needs and requirements can be met as accurately as possible (offline).Be familiar with Gray Dawes preferred suppliers and offer these when appropriate, for example Lime, E-Global.Ensure that the profile and booking systems are 100% accurate and up to date all the time.Monitor and action personal and team queues.Ensure that all tickets are issued within specified deadlines.Calculate and process refunds within 24 hours of a cancellation.Arrange hotel billbacks.Rail refunds and enquiries.Give training, advice and support to new members of staff.Contact and ApplicationFill in the form below or contact our team for more information. #J-18808-Ljbffr
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Location:
Manchester, England, United Kingdom
Job Type:
FullTime

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