Overview

The Personal Support Service is a domiciliary care service offering support with all aspects of daily living for customers living within Independent Living Schemes, 24 hours per day and at night in the local community. Data input and processing is the main function of this role. Close attention to detail and an understanding of domiciliary care is essential.

Responsibilities

• Ensure staff are allocated to customers and have all the information needed to provide safe, high‑quality support within a domiciliary care service comprising four extra care schemes, three of which provide 24‑hour support and an overnight care service in the community.
• Monitor calls and report on any irregularities across the service.
• Occasionally be located across the schemes to gain a good understanding of the service.

Requirements / Qualifications

• Competence to converse and provide advice and guidance to members of the public in spoken English to CEFR level C2 (Can express themselves spontaneously at length with a natural conversational flow).
• Eligibility for basic Criminal Record check (unspent convictions) via the Disclosure and Barring Service.

Working arrangements

Hybrid working arrangements are available. Your contractual location will be the designated council office for your team. This role may offer a job share opportunity.

Benefits

• Generous annual leave allowance
• Access to the Local Government Pension Scheme
• Comprehensive Health & Wellbeing initiatives and a reward package
• Flexible working practices, community engagement and volunteer activities
• Learning & Development opportunities and a range of discounts, rewards and savings

Other information

For further information or an informal discussion please contact Tamyn Toshach (Service Manager) at tamyn.toshach@york.gov.uk or on 01904 551870.

Closing date: Friday 5 September at 12 midnight

Interview date: Week commencing Monday 15 September