3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Charge Point Operations Advisor

12 month FTC

Ipswich/hybrid (3 days per week in the office)

£23,000 - £25,000

CLOSING DATE – 17th June 2025

Who We Are

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

About

Charge Point Operations Advisor

12 month FTC

Ipswich/hybrid (3 days per week in the office)

£23,000 - £25,000

CLOSING DATE – 17th June 2025

Who We Are

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

About The Role

As part of the Energy Services Team, the Charle Point Operations Advisor will;

• Monitor and maintain customers’ EV charging station network, including identifying, managing and resolving faults, and offboarding charge stations2
• Organise engineer visits to any faults that cannot be resolved remotely whilst keeping the customer informed of progress
• Manage a variety of different contracts with a clear understanding of the differences and how to process each account effectively
• Respond to customer queries within 24 hours of receipt and manage customer requirements and expectations with all queries being resolved in a timely and professional manner
• Establish effective working partnerships with other departments and colleagues to maximise operational performance; challenging the status-quo when necessary
  
  

• Previous experience working in a customer orientated environment
• Knowledge of the Electricity and/or electric vehicle charging industry and the regulatory requirements
• The ability to take ownership and challenge where appropriate with a ‘one touch’ pro-active approach working to exceed customer expectations
• Excellent written and verbal communication skills with a calm and confident telephone manner
  
  

• A discretionary bonus depending on company performance
• Private Healthcare with Vitality
• SAYE (Sharesave): discretionary scheme from time to time
• Personal accident cover
• Group personal pension plan where we’ll pay up to 10%
• Holiday 25 days plus bank holidays
• Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
  
  

• Sudbury, England
  
  

• English
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at TieTalent by 2x

Sign in to set job alerts for “Operations Advisor” roles.

Stafford, England, United Kingdom 2 months ago

Derby, England, United Kingdom 15 hours ago

Stoke-On-Trent, England, United Kingdom 2 weeks ago

Field, England, United Kingdom 3 days ago

Atherstone, England, United Kingdom 1 month ago

Stoke-On-Trent, England, United Kingdom 3 hours ago

Loughborough, England, United Kingdom 3 months ago

Burton Upon Trent, England, United Kingdom 1 week ago

Stafford, England, United Kingdom 1 week ago

Ilkeston, England, United Kingdom 2 months ago

Stafford, England, United Kingdom 5 days ago

Warehouse Operations Manager (Nights Only)

Stoke-On-Trent, England, United Kingdom 1 week ago

Group Stock and Operations Support Manager

Derby, England, United Kingdom 1 month ago

Senior Manager, Amazon Freight Operations

Coalville, England, United Kingdom 3 days ago

Repton, England, United Kingdom 3 weeks ago

Warehouse Operations Manager (Nights Only)

Manager II Operations, SWA, ROC as a Service

Coalville, England, United Kingdom 1 day ago

Stoke-On-Trent, England, United Kingdom 1 month ago

Bretby, England, United Kingdom 2 weeks ago

Derbyshire, England, United Kingdom 5 days ago

Royal Sutton Coldfield, England, United Kingdom 1 week ago

Walsall, England, United Kingdom 2 days ago

Stafford, England, United Kingdom 3 weeks ago

Sustainability Lead - Major Infrastructure Delivery Programme

Risley, England, United Kingdom 4 weeks ago

Derby, England, United Kingdom 6 days ago

Operations Project Manager (Long Marston)

Derby, England, United Kingdom 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.