3 days ago Be among the first 25 applicants

Charge Point Operations Advisor

12 month FTC

Ipswich/hybrid (3 days per week in the office)

£23,000 - £25,000

CLOSING DATE – 17th June 2025

Who We Are

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

About

Charge Point Operations Advisor

12 month FTC

Ipswich/hybrid (3 days per week in the office)

£23,000 - £25,000

CLOSING DATE – 17th June 2025

Who We Are

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

About The Role

As part of the Energy Services Team, the Charle Point Operations Advisor will;

• Monitor and maintain customers’ EV charging station network, including identifying, managing and resolving faults, and offboarding charge stations2
• Organise engineer visits to any faults that cannot be resolved remotely whilst keeping the customer informed of progress
• Manage a variety of different contracts with a clear understanding of the differences and how to process each account effectively
• Respond to customer queries within 24 hours of receipt and manage customer requirements and expectations with all queries being resolved in a timely and professional manner
• Establish effective working partnerships with other departments and colleagues to maximise operational performance; challenging the status-quo when necessary
  
  

• Previous experience working in a customer orientated environment
• Knowledge of the Electricity and/or electric vehicle charging industry and the regulatory requirements
• The ability to take ownership and challenge where appropriate with a ‘one touch’ pro-active approach working to exceed customer expectations
• Excellent written and verbal communication skills with a calm and confident telephone manner
  
  

• A discretionary bonus depending on company performance
• Private Healthcare with Vitality
• SAYE (Sharesave): discretionary scheme from time to time
• Personal accident cover
• Group personal pension plan where we’ll pay up to 10%
• Holiday 25 days plus bank holidays
• Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
  
  

• Customer Service
• Felixstowe, England
  
  

• Administrative
  
  

• English
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at TieTalent by 2x

Sign in to set job alerts for “Operations Advisor” roles.

Ipswich, England, United Kingdom 4 days ago

Education Catering Operations Manager - Colchester

Colchester, England, United Kingdom 14 hours ago

Education Catering Operations Manager - Romford

Colchester, England, United Kingdom 14 hours ago

Colchester, England, United Kingdom 5 days ago

Ipswich, England, United Kingdom 9 hours ago

Energy Operations Manager- 12 month FTC/Secondment Opportunity

Felixstowe, England, United Kingdom 1 month ago

Colchester, England, United Kingdom 16 hours ago

Business Analyst - Energy - 24 Month FTC

Colchester, England, United Kingdom 1 week ago

Leiston, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.