Overview

Location: Brighton, Brighton and Hove, United Kingdom

Job Category: Call Centre and Customer Service

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.

The start date for this role is 6 October 2025.

Responsibilities

• You’ll guide customers through each stage of the insurance claims process.
• You’ll assess and process claims under Travel Guard policy terms and conditions.
• You’ll liaise with customers, medical professionals and service providers to gather necessary documentation.
• You’ll communicate claim decisions clearly and compassionately.
• You’ll work towards targets and key performance indicators (KPIs) to achieve business objectives.

What we are looking for

• You’ll have previous experience in insurance claims or experience within Financial Services / Complaints.
• You’ll have excellent written and verbal communication skills.
• You’ll have the ability to multi-task and prioritise your workload to meet targets and deadlines.
• You’ll have excellent accuracy and attention to detail.
• You’ll be a great problem solver with good investigative skills.

Why choose us

We value optimism, caring, togetherness, reliability and determination.

We have more than 2500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth

We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need, for you and your community

We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Benefits

We also offer some fantastic benefits including:

• Health insurance
• Life insurance
• Income protection
• Company subsidised pension
• 25 days annual leave
• Short term incentive plan
• Employee reward and recognition scheme
• Flexible working opportunities
• Competitive family and parental leave programme
• Employee assistance program
• Volunteering leave
• Online learning and training opportunities
• Professional membership
• Work anniversary leave

Apply today and let’s go great places together!