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As a Claims Auditor you will work closely with the Claims Audit Lead to provide auditing resource, ensuring Acorn’s Regulatory compliance and good Governance controls are operating effectively to mitigate risks. You will engage with Claims Handlers and other Claims staff to identify root causes of issues and barriers to success – as well as work with team leaders to develop Quality reviewing skills and improve operation of the Quality Management system.

Role: Claims Auditor

Location: Liverpool or Sevenoaks with hybrid working. Also open to remote (with occasional travel) for those unable to regularly commute to these locations.

Working hours: 37.5 hours a week - Monday to Friday from 9am to 5:30pm

Salary: £31,349 - £43,750 depending on experience, plus an up to £2000 annual bonus, paid out quarterly.

What you will be doing:

• Contribute to planning of Audit activity
• Delivery of agreed audit activity
• Producing insightful reports with the Claims Audit Lead and Governance Manager to drive business improvement and compliance
• Be an integral part of the Claims Governance Team, carrying out deep dive reviews to support understanding of root causes, and testing solutions before audit actions being assessed as resolved.
• Support the Claims Audit Lead with oversight of the Quality Performance System, undertaking Calibration with the Claims Audit Lead, providing coaching and support to Quality Reviewers (Team Leaders)
• Stay updated on changes in FCA and FOS regulations and communicate these changes to the team, implementing and advising on necessary process changes.
  
  
  

• Excellent written English and report writing skills
• Direct experience of working in several Claims disciplines, including customer facing roles, personal injury and credit hire essential
• Demonstrable investigation skills
• Motivated self-starter who is able to plan, and deliver against deadlines
• Understands the regulatory framework in which Acorn Claims operates, keeping knowledge up to date
• Analytical mindset with the ability to interpret data and produce meaningful reports.
• Enthusiasm and passion for Quality, being resilient in ensuring that identified improvements are sustained
• Excellent communication and interpersonal skills, with the ability to work with Senior Managers, Team Leaders and Claims Handlers
• Career focused, having attained or willingness to work towards relevant Industry qualifications
  
  
  

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement
  
  
  

• 35 days’ holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more
  
  
  

• Mindful Employer – championing mental health and well-being
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• ️ Armed Forces Covenant signatory – honouring those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women's career progression
  
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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