Overview

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry. Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

About Your New Role As part of our continued growth, we have a new role within the team for a Client Delivery Manager. Within this role, you will be responsible for strategically managing and developing our accounts within the Automotive Sector. You will develop relationships with senior stakeholders from a variety of large multinational organisations, ensuring they understand how our product can support their sustainability and supply-chain strategies and ongoing projects with us through the use of data and insight.

Responsibilities

• Client Relationship Management: Manage a portfolio of client accounts to agreed KPIs with a focus on customer satisfaction, service delivery and contract renewal. Ensure regular communication with clients through face-to-face meetings and other communication means. Own and lead high-profile and complex client relationships within the portfolio. Develop strong relationships with key decision makers and influencers. Define, develop and own the customer contract strategy for client relationships within the portfolio.
• Forecasting & Reporting: Assist the Head of Customer Success in forecasting revenue planning within the portfolio and ensure account development plans reflect the customer’s strategic direction. Produce weekly, monthly and quarterly status reports for the portfolio to provide updates on progress against agreed client relationship strategies.
• Commercial Oversight: Oversee all commercial aspects of the agreed portfolio of clients.

Client Development

• Extend the existing portfolio of NQC products and services within the client accounts and increase potential revenue.
• Maintain an understanding of the client’s business sector to devise and implement engagement strategies identifying opportunities for growth within client accounts.
• Manage commercial opportunities within the portfolio and oversee the development of each client account.

Service Delivery

• Oversee the successful delivery of services into client accounts, focusing on the highest levels of customer satisfaction.
• Interact with internal NQC teams including Product Development & Assurance, Project Management and Service Delivery and Support Centre.
• Work with internal teams to assess and refine processes to drive ongoing improvement, focusing on improved service and increased profit margins.

As a dynamic organisation, NQC Ltd. may require for an employee’s duties to vary from time to time. The post holder acknowledges that they may be required to work flexibly and undertake other reasonable duties relevant to the role, within the scope of the post.

Requirements

To be successful for this role, you will ideally meet these requirements:

• Excellent written and verbal communication skills in English. Additional languages are a plus.
• Experience working within a customer-focused B2B environment.
• Experience of developing strategic client relationships and accounts with senior stakeholders within a software environment.
• Excellent presentation skills with the ability to create engaging material applicable to the audience.
• A passion for sustainability and engaging others on this topic.

Benefits

• Competitive salary package
• Hybrid working policy of 60% office-based
• Private Pension/Salary Sacrifice scheme
• 25 days holiday (Increasing with service) + bank holidays
• Enhanced Maternity and Paternity Leave
• Health Cash Plan
• Learning & Development through Udemy platform
• 24/7 Access to a Virtual GP
• Life Assurance (4 x Salary after 6 months)
• YuLife - employee discounts and wellbeing platform
• Regular company socials & events