Overview
NQC is a successful and growing software company specialising in supply chain risk management platforms. We're in the ‘Tech for Good' space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.
Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.
About Your New Role
As part of our continued growth, we have a new role within the team for a Client Delivery Manager. Within this role, you will be responsible for strategically managing and developing our accounts within the Automotive Sector. As a Client Delivery Manager, you will be tasked with developing relationships with senior stakeholders from a variety of large multinational organisations, ensuring they have a full understanding of how our product can support their sustainability and supply-chain strategies, and their ongoing projects with us through the use of data and insight.
Responsibilities
Client Relationship Management
To manage a portfolio of client accounts to agreed KPI's maintaining a focus on customer satisfaction, service delivery and contract renewal
To ensure regular communication with clients through face to face meetings and other communication means
To own and take a lead on high-profile and complex client relationships within the portfolio of clients. Develop strong relationships with key decision makers and influencers. Define, develop and own the customer contract strategy for client relationships within the portfolio
To assist the Head of Customer Success in forecasting revenue planning within the portfolio ensuring account development plans reflect the strategic direction of the customer
To produce weekly, monthly and quarterly status reports for the portfolio of clients to the Head of Customer Success to provide updates on progress against agreed client relationship strategies
To oversee all commercial aspects of the agreed portfolio of clients
Client Development
To extend the existing portfolio of NQC products and services within the client accounts and increase the potential revenue stream to NQC
To maintain a thorough understanding of the portfolio of the client's business sector and use the knowledge to devise and implement relevant engagement strategies to identify opportunities for growth within the client accounts
To manage commercial opportunities within the portfolio of clients and to oversee the development of each client account
Service Delivery
To oversee the successful delivery of service into client accounts focussing on achieving the highest levels of customer satisfaction
To effectively interact with internal NQC teams including Product Development & Assurance Team, Project Management and NQC's Service Delivery and Support Centre function
To work closely with the internal NQC teams to assess and evaluate current processes with the support of your team, to feedback and drive ongoing refinement/improvement, focusing on improved service and increased profit margins
As a dynamic organisation, NQC Ltd. may require for an employee's duties to vary from time to time. The post holder acknowledges that they may be required to work flexibly and undertake other reasonable duties relevant to the role, within the scope of, and proportionate to, the nature of the post.
Requirements
To be successful for this role, you will ideally meet these requirements:
Excellent written and verbal communication skills in English. Additional languages are a plus
Experience working within a customer focused B2B environment
Experience of developing strategic client relationships and accounts with senior stakeholders, within a software environment
Excellent presentation skills - with the ability to create engaging material applicable to the audience
A passion for sustainability and engaging others on this topic
Benefits
Competitive salary package
Hybrid working policy of 60% office-based
Private Pension/Salary Sacrifice scheme
25 days holiday (Increasing with service) + bank holidays
Enhanced Maternity and Paternity Leave
Health Cash Plan
Learning & Development through Udemy platform
24/7 Access to a Virtual GP
Life Assurance (4 x Salary after 6 months)
YuLife - employee discounts and wellbeing platform
Regular company socials & events
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