Client Director - Partners

Department: Sales

Employment Type: Full Time

Location: London

Reporting To: Managing Director - UK & SA

Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Client Director - Partners to join our sales team.

The Client Director is responsible for the strategic development and long-term retention of high-value client accounts and partners. This role is critical to significantly increasing Sabio’s share of addressable spend by building deep, trusted relationships with senior stakeholders and aligning Sabio’s portfolio of solutions to the client’s evolving business priorities.

Acting as the executive sponsor and primary commercial lead, the Client Director owns the end-to-end sales strategy and execution for the account. Success will be measured by account growth, client satisfaction, and the ability to drive transformation through insight-led selling and consultative engagement.

Key Responsibilities

Strategic Account Ownership

• Serve as the single point of contact for a flagship client, managing all aspects of the commercial relationship.
• Build and sustain executive-level relationships, understanding strategic drivers to identify where Sabio can add long-term value.
• Drive growth by positioning Sabio as a trusted partner for innovation, digital transformation, and operational efficiency.

Commercial and Sales Leadership

• Develop and execute a robust, insight-led account plan aligned to Sabio's revenue and margin targets.
• Manage a high-quality pipeline across the full breadth of Sabio's products, services, and IP.
• Lead the pricing, win strategy, and commercial negotiation of complex, high-value contracts.

Customer Success and Advocacy

• Create proactive demand through tailored value propositions linked to the client's key priorities.
• Lead solution design with internal presales, consultancy, and delivery teams to ensure client needs are met.
• Support adoption of new technologies, helping the client transition to cloud-based and digital-first architectures.

Internal Leadership and Collaboration

• Act as the voice of the client internally, influencing Sabio's go-to-market approach and ensuring aligned delivery.
• Provide regular account performance reporting, forecasts, and executive briefings.
• Support the Sales team with best practice sharing, peer coaching, and knowledge transfer.

Skills Knowledge and Expertise

Essential

• Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts.
• Demonstrable success in growing a single large account through insight-led, consultative selling.
• In-depth understanding of cloud contact centre solutions, customer experience transformation, and digital innovation.
• Proven track record of commercial negotiation, complex deal structuring, and multi-stakeholder engagement.

Desirable

• Industry recognition or strong professional network in the CX, UCaaS, or managed services sectors.
• Experience with ROI-led business cases and C-level strategic planning.
• Exceptional relationship management, influencing and executive communication skills.
• Highly analytical and financially literate with strong commercial acumen.
• Comfortable leading without direct authority and operating independently with minimal support.
• Growth mindset and continuous improvement ethos.

Technologies

• Cloud Contact Centre Platforms (e.g., Genesys, NICE, Avaya) Sabio’s proprietary solutions and IP
• CRM tools (e.g., Salesforce)
• Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Qualifications

Educated to degree level or equivalent experience in business, sales, or a technology-related field.

Certifications

Solution selling certifications (e.g., Challenger, MEDDIC, SPIN Selling) are advantageous. Vendor certifications (e.g., Genesys, NICE, Avaya) preferred but not essential.

Benefits

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Private health and dental care
• Cycle to work
• 28 days paid holiday a year - includes three Sabio days
• LinkedIn Learning
• Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.