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Client Operations Executive

Apply locations Boulogne-Billancourt - PayByPhone, Hatfield - PayByPhone

Time type: Full time

Posted on: Posted 8 Days Ago

Job requisition id: R06346

Your role

What you'll be doing

Corpay is currently looking to hire a Client Operations Executive within the PayByPhone Implementation and Onboarding division. This position falls under our PayByPhone line of business based in France or Hatfield (UK).

This is a permanent full-time role working on a hybrid basis – 3 days in the office and 2 days from home.

An essential requirement for this role is to be FLUENT (C2 LEVEL) in ENGLISH and FRENCH.

The role

In this position you will ensure seamless implementation of PayByPhone (PBP) products and Services and provide day-to-day support to our clients by responding to and resolving client queries quickly and effectively.

Key Accountabilities: Implementations

• Support with the Onboarding, Implementation and Expansion of the PayByPhone service and products to clients:
• Attend kick-off meetings.
• Create and maintain to completion a Project Plan which should be available at any time.
• Coordinate all relevant information required to set up PBP configurations
• Coordinate the production and installation of relevant signage.
• Ensure the Platform, Vendor, Locations, and Rates are fully tested and signed off by the client prior to launch.
• Coordinate the production and installation of relevant signage.
• Ensure appropriate marketing material supports launches.
• Ensure accurate client data is captured in the client database during implementation and ensure dashboards are clean and accurate for future use and analysis

Client Support:

• Manage, triage, and review the central Client Support mailbox throughout the day
• Ensure client queries are answered in a timely manner and within the stipulated SLAs
• Create client user accounts and password resets
• Requests regarding penalty notices
• Coordinate outage communication when needed
• Send monthly reports & KPI reports to clients
• Manage single or small number tariff changes
• Maintain client rates tables
• Assist in the testing of rates, tariffs, and locations for new and expanding clients
• Coordinate the creation and installation of parking zone signage
• Ensure all documentation for tracking current client tasks is maintained and kept up to date
• Assist in testing and identification of potential platform bugs and report to internal teams
• Maintain accurate data in the Client Database and ensure dashboards are clean and accurate for future use and analysis
• Maintain up-to-date knowledge of PBP products and processes
• Manage PO & Invoicing for client-related charges

What we’re looking for:

Essential

• Fluent in English and French (C2 Level)
• At least 2 years’ experience of working in a client-facing environment
• Interest in technical topics
• The ability to create well-written documents
• Excellent IT skills including Word, Excel & PowerPoint
• The ability to gather, analyse, and present material clearly and concisely
• High level of ownership over assigned queries and daily workload.

Desirable

• Educated to a degree level or similar professional training
• Experience in parking or technology

Soft Skills

• Working under pressure and multi-tasking
• Good organisational and communication skills
• Attention to detail

The rewards we’ll give you:

UK

• Opportunity to work with great people!
• Great salary package
• Free private medical via Vitality
• Free rewards and discounts via Gratitudes
• 4 x your annual salary for life insurance
• 5% company pension contributions
• LinkedIn Learning License
• Plus, flexibility in your working life.

FRANCE

• Opportunity to work with great people!
• Great salary package
• Access to Gratitudes, our global employee recognition program
• LinkedIn Learning License
• 50% of transport costs covered (Navigo pass) to go to work
• Meal Vouchers (Swile Card)

#LI-Hybrid

#LI-SI1

#INDOPS-INT

#PBP

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will notaccept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.