Overview

We're looking for an established client partner with deep digital and performance expertise to take ownership of high-value B2B and B2C clients.

As a Client Partner, you will set the strategic and operational vision for one of the agency’s flagship accounts, establishing the benchmark for excellence in client delivery, communication, and team leadership. You will be accountable for driving client satisfaction, retention, and growth by proactively shaping plans that unlock business impact for our clients and incremental revenue for the agency. Acting as a trusted senior partner, you will build and nurture strong relationships with senior client stakeholders, whilst leading and empowering a high-performing team to deliver best-in-class work that exceeds expectations.

Responsibilities

• Client Leadership: Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and escalation point to navigate complex or sensitive conversations.
• Commercial Growth: Proactively identify and convert opportunities that drive incremental revenue for the agency, with a clear understanding of the client’s commercial landscape, priorities, and challenges.
• Strategic Vision & Delivery: Define and oversee the long-term strategic and operational vision for the account, ensuring seamless coordination across teams and consistent delivery of excellence.
• Team Leadership & Development: Lead, inspire, and mentor a multidisciplinary team to deliver best-in-class work, setting clear direction, empowering ownership, and fostering a high-performance culture.
• Client Satisfaction & Retention: Monitor and improve client satisfaction scores, implementing measures to protect and grow accounts while ensuring delivery consistently exceeds client expectations.
• Agency Representation: Champion the agency both internally and externally, ensuring our standards, values, and ways of working are represented at the highest level.

Required Skills

• Strong client leadership skills, with a track record of building trusted relationships with senior stakeholders and influencing at C-suite level.
• Demonstrated ability to lead, develop, and inspire teams, fostering collaboration, accountability, and delivery of best-in-class work.
• Proven expertise in media planning and strategy, with the ability to translate client objectives into effective, data-driven campaigns.
• Deep understanding of digital planning and performance channels, with the ability to integrate across offline and online to drive measurable business outcomes.
• Strong commercial acumen, with the ability to identify growth opportunities, optimise account performance, and understand client P&L dynamics.
• Extensive experience working with B2B and SaaS brands, and/or leading international planning and multi-market campaign delivery.

Seniority level

• Director

Employment type

• Contract

Job function

• Advertising and Marketing

Industries

• Marketing Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.