Overview

Hybrid Working (Horley & Home) | Up to £27,000 + Bonuses

An exciting opportunity to make a real difference in people\'s lives. We are expanding our team and looking for a Client Relationship Executive to join us. This role is a Care Coordinator role focused on connecting people who care — matching clients with outstanding care providers to ensure they receive the support they need to stay in their homes and live life on their terms.

If you\'re empathetic, customer-focused, and ready to make a difference, we want to hear from you!

Why Join Us?

• Competitive Salary - Up to £27,000 + performance-based bonuses for achieving key targets
• Work-Life Balance - Hybrid working (4 days in the office after training, 1 from home)
• Generous Leave - 25 days\' holiday + your birthday off
• Career Progression - Opportunities to advance to Senior Account Manager and beyond
• Personal Growth - Ongoing learning & development with 1-to-1 coaching and career planning
• Supportive Culture - A company that values and recognises your contributions
• Making a Difference - Be part of something truly rewarding by helping people every day

Your Role as a Client Relationship Executive

As an CRE, you\'ll play a key role in providing outstanding service and ensuring the best care matches for our clients. Your responsibilities will include:

• Managing your own portfolio of clients and care providers
• Carefully matching care providers to clients based on needs and preferences
• Supporting and guiding clients throughout the care process
• Handling incoming calls and responding to care provider inquiries
• Ensuring seamless service transitions with accurate handovers
• Continuously improving operations to enhance service quality
• Occasionally taking part in on-call duties (evenings and weekends, on a rota basis)

Who We’re Looking For

• Have Previous Customer Service Experience (essential)
• Thrive in a fast-paced, customer-focused environment
• Have strong people skills and enjoy building relationships
• Genuinely care about helping others and making a positive impact
• Are well-organised, detail-oriented, and proactive
• Are proficient in Microsoft Office (including Excel)
• Are flexible to work occasional weekends and on-call shifts (paid)
• Have access to a car and a valid driving licence (preferred, due to limited public transport)
• Work schedule: Monday - Friday, shifts 8:00am–5:00pm; 1 weekend in every 8 weeks (on-call from home)

About Country Cousins / Trinity Homecare Group

Since 1959, Country Cousins has been the UK\'s premier introductory live-in care agency, born from the compassionate vision of Josephine McGregor, a former Royal Navy Nursing Sister. From its modest beginnings in West Sussex, the agency has grown into a nationwide leader, providing compassionate care to over 500 clients weekly. In 2020, we joined the Trinity Homecare Group, further enhancing our ability to deliver exceptional care. Trinity Homecare Group brands include Berkeley Home Health, Trinity Homecare, Country Cousins, Patricia White\’s, Fitzrovia and Genuine Care. Care is at the heart of everything we do, and it\'s important that you are as passionate as we are about ensuring we have brilliant people to help us deliver.