Client Services Executive

Office Location: West Dulwich (SE21) – Hybrid working

The Company:

Inside Careers run a range of industry specific job boards, in partnership with leading professional bodies. We generate our revenue through recruitment advertising which comes from a mix of blue chip and mid-tier companies, the majority of whom are long standing advertisers.

For over 30 years, we have helped hundreds of employers recruit thousands of top quality candidates.

The Role:

Are you client-focused with a passion for building lasting relationships and driving customer satisfaction?

If so, we are currently looking to recruit a Client Services Executive, who will be responsible for managing the entire customer journey, from onboarding new advertisers to managing and renewing existing advertisers. The majority of your role will include:

• Account Management: ensuring that existing advertisers understand how our services work and that they are fully utilising their advertising packages. This will include maintaining regular contact with advertisers (via email and phone), responding to queries and requests, as well as ensuring that their accounts are kept up-to-date.
• Advertising Renewals: putting together and sending renewal proposals to advertisers once their existing packages have come to an end.
• New Business: responding to inbound advertising enquiries, including sending out information about the relevant job board and advertising costing.
• Liaising with Marketing, IT and Accounts to ensure that advertiser’s accounts are managed smoothly.

The Candidate:

We are looking for an articulate, proactive and ambitious graduate with a minimum of 2 year’s client services experience. In addition, the successful candidate must be able to demonstrate an ability to build and maintain strong relationships with customers and provide a high level of client service.

Skills/Communication:

• Ability to understand customers’ needs and match our services to their recruitment needs
• Self motivated, professional and assertive
• Highly organised and able to prioritise your time efficiently
• Able to work with minimal supervision
• Good communication and interpersonal skills as well as an excellent telephone manner

IT/Office:

• A good understanding of both Microsoft Word and Excel is essential.
• Familiarity with Customer Relationship Management (CRM) Databases.

Location

Our small team is based in West Dulwich (SE21), a short walk from West Norwood Station. This is a hybrid role with a minimum of 2 days required in the office per week, although additional days may be required based on the needs of the business.

In addition, you may also be required to visit clients as well as support other departments at events throughout the country.

Remuneration:

We are offering a salary of £24k - £30k dependent upon experience, plus a performance related bonus.