About the role

Tabeo has a positive approach to collections, focused on customer needs. We are looking for a Collections Specialist to assist with day to day collections. The role, which will be a vital part of Tabeo's ongoing success, involves building relationships with customers, while also ensuring timely payments and the recovery of outstanding balances on both non regulated/regulated loans.

Responsibilities

• Monitoring and investigating accounts to identify outstanding loans in arrears or default
• Solid understanding of repayment schedules and debt management, working in line with Tabeo's policy and procedures to ensure effective and timely management of collections related caseload
• Processing ad-hoc payments and refunds as required, resolving issues where necessary
• Maintain accurate records using internal systems
• Report on collection activity as required
• Escalation of complex cases to senior management
• Contribution to our ethos of continuous improvement, by communicating customer and product feedback with the wider business

Requirements

• Proven experience within a collections role in financial services, with 3-4 years of experience
• A sound knowledge of collection techniques and familiarity with relevant regulatory requirements including CONC, TCF and GDPR
• Strong negotiation and communication skills
• Sound problem solving capabilities, with a genuine commitment to finding suitable outcomes for customers
• Strong organisation and time management skills, with the ability to manage your own workload while working as part of a close-knit, successful team
• Tabeo is growing quickly, so you'll need flexibility to work some weekends, and to take on additional responsibilities as required
• Strong attention to detail and ability to maintain accurate records
• Confident telephone manner with the ability to manage difficult conversations calmly and professionally

Benefits

• Competitive salary
• Employee share options
• £2,000 per annual CPD package to be used at your discretion
• Full kit for home office
• Health insurance and life assurance (including dental and optical) for UK staff
• Company trips
• 24 days holiday annually, plus a day off on your birthday
• Extended parental leave
• Contributing pension scheme for UK staff
• We seek a fully remote candidate from the UK or anywhere GMT +/- 3.