Community Engagement Manager

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Job Posted: 4 August 2025
Job Updated: 4 August 2025

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Community Engagement Manager

Job Posted: 4 August 2025
Job Updated: 4 August 2025

Apply Now

Job Title: Community Engagement Manager

Function: Customer Engagement

Location: Field Based – London South region

Type: Permanent

Salary: £39.618 rising in increments to £46.610 in year 3

Closing Date: Monday 18th August 2025

Purpose of the role

We are looking for a proactive and experienced Community Engagement Manager to support engagement activities across Community & Mental Health NHS Trusts, Integrated Care Boards (ICBs), and wider community stakeholders. This role focuses on managing relationships with our non-acute customers, with a key focus on delivering savings and driving growth through our Wound Care and Home Delivery Services (HDS)

Responsibilities

  • Build and maintain effective working relationships with NHS Community & Mental Health Trusts, ICBs, and other key partners.
  • Coordinate and deliver community engagement activities that support service delivery.
  • Act as the main point of contact for wound care conversions and lead on the sales and promotion of Home Delivery Services (HDS), ensuring effective engagement and uptake.
  • Attend and contribute to stakeholder meetings, community forums, and NHS engagement events.
  • Gather and use feedback to support service improvements.
  • Promote inclusive practices to ensure services are accessible to all communities
  • Manage first-line relationships with customers, using a consultative approach to support joint work plans.
  • Monitor and support compliance with agreed service activities; escalate issues where necessary.
  • Strengthen internal operational relationships to ensure consistent service delivery and customer satisfaction.
  • Deliver against regional growth targets and key performance indicators (KPIs

    • What skills, qualifications and qualities do I need to be successful?

    • Influencing a diverse range of stakeholders, including senior leaders across community and mental health trusts, Integrated Care Boards (ICBs), and internal teams.

    • Engaging deeply across a varied customer base, building trust and understanding.

    • Navigating internal networks effectively, leveraging relationships to advocate for customer needs and influence service delivery outcomes.

    • Applying consultative engagement techniques to identify opportunities, solve problems, and deliver value-added services.

    • Building and sustaining strong, collaborative relationships with a wide network of healthcare professionals and internal colleagues.

    • Using insight from your network to shape conversations, influence decisions, and support strategic objectives.

    • Demonstrating a customer-first mindset, ensuring that all actions and decisions are aligned with improving patient care and service efficiency.

    • Communicating clearly and confidently, adapting your style to suit different audiences and contexts.

    • Managing complexity with confidence, balancing multiple priorities and navigating evolving healthcare environments.

    • Taking ownership and delivering results, ensuring accountability for your actions and outcomes.

    How you’ll work

    Hybrid working; a blend of home, office and on customer site working with a 2/3 split between home and office / customer site working.

    In return for your passion, enthusiasm, and hard work you will be rewarded with an attractive salary and benefits package, consisting of:

  • Performance led annual bonus scheme
  • 27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days
  • Generous contributory pension scheme (up to 6% employee / 12% employer contributions of your base salary)
  • Access to Flexible Benefits Scheme – you will be able to choose from a variety of benefits such Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions that suit you
  • 2 days paid Volunteering Leave
  • 1 day paid Wellbeing Leave
  • Long Service Awards
  • Access to the Blue Light Card and NHS Discounts
  • Flexible working options
  • National Annual season ticket purchase scheme
  • Eye Care vouchers
  • Access to a free 24/7 Employee Assistance Programme

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    Location:
    London, England, United Kingdom
    Salary:
    £80,000 - £100,000
    Category:
    Human Resources

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