Job Title: Compliance Monitoring Officer
Location: Newcastle – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday - Friday

AA Summary

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

#LI-EJ1 #LI-Hybird

This is the job

Join our Group Risk & Compliance team as a Compliance Monitoring Officer, where you'll play a vital role in our second line of defence. Reporting to the Head of Assurance, you'll help safeguard the AA by delivering robust assurance across our operations.

You'll lead on compliance monitoring, ensuring we meet regulatory and legislative standards. Your work will span ISO audits, panel insurer reviews, and other key assurance activities that keep our business running smoothly and responsibly.

This is a fantastic opportunity to bring your expertise to a high-profile role, where your insights will shape how we manage risk and uphold compliance across the organisation.

What will I be doing?

• Scope and deliver assurance reviews across key regulatory risk areas, including Conduct Risk, Customer Outcomes, and Consumer Duty.
• Support the development and execution of the annual Assurance Plan, ensuring timely delivery and escalation of any gaps or deficiencies.
• Provide mentorship and oversight to team members, reviewing outputs and ensuring alignment with departmental standards.
• Lead ad-hoc investigations and reviews in response to regulatory guidance or senior leadership requests.
• Design detailed test plans and gather evidence to support clear, auditable findings.
• Collaborate with the Head of Assurance to produce insightful dashboards and management reports for governance forums.
• Build strong relationships with stakeholders, including senior leaders, to communicate review scopes, findings, and agreed actions.
• Drive the action management programme, ensuring timely resolution and robust evidence for action closure.
• Stay informed on emerging regulations through horizon scanning and liaise with the Technical Policy and Risk team.
• Contribute to board-level reporting and support the ongoing development of the risk-based Assurance Plan.

What do I need?

• Strong understanding of general insurance regulation and the FCA’s approach, priorities, and expectations.
• Proven ability to interpret complex regulatory requirements and translate them into practical, actionable advice.
• Confident in engaging and constructively challenging senior stakeholders across the business.
• Skilled in mentoring and supporting team members, with experience in reviewing work and providing feedback.
• Commercially aware, with insight into insurance product distribution via contact centres and associated customer risks.
• Excellent communication skills, able to convey compliance requirements clearly and concisely.
• Highly organised, with the ability to manage competing priorities and deliver high-quality outcomes.
• Experience in planning and delivering compliance monitoring and assurance activities.
• Strong analytical skills, with the ability to assess diverse situations and provide sound, objective decisions.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.