Job Description

Job Title: Compliance Officer

Contract Type: Permanent

Salary: £36,069.96 per annum (£39,676.95 per annum is achieved 12 months successful performance in the role)

Working Hours: 35 Hours per week

Working Pattern: Monday to Friday, Hybrid

Location: Millwall, London ( mainly based at Millwall but will also be required to be at Arlington 1 to 2 days a week)

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Compliance Officer

To manage and process the ordering, distribution, programming and administration of fobs and keys for our residents, staff and contractors. The role also includes overseeing resident communications regarding received requests and orders, processing parking permit applications, and handling parking permit related enquiries. The officer will work closely with various teams in the business to ensure new and existing residents receive necessary access items and will support staff and contractors with fob, keys and parking needs.

About you

• Experience in customer service or housing operations
• Customer focused with excellent written, strong phone and verbal communication skills along with active listening and the ability to work at all levels within the business
• Strong administrative and organisational skills
• Proficiency in using databases and Microsoft Office applications.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

• Process requests for fobs/ keys from residents, staff and contractors
• Manage the stock of fobs and keys and order replacements as and when needed to maintain stock levels
• Responsible for organising stock and implementing a stock management system
• To program on various fob system cloud portals new fobs as and when required to fulfill orders/ requests
• To fulfil all order for fobs and keys and respond to residents, staff and contractors fob and key related queries
• Build and maintain positive relationships with customers, colleagues, partners, and external stakeholders.
• To process requests for resident changes for our cloud based intercom and fob systems
• Process and manage parking permit applications for residents, staff, and contractors
• Deal with residents, staff and contractors via email, telephone and face to face relating to fob/keys and parking enquiries.
• Respond to parking-related enquiries including appeals and resolve issues efficiently
• Maintain up-to-date records of parking permits issued and monitor usage
• Maintain up-to-date records for fob systems
• Respond to and provide input for any complaints raised for fob/ key and parking cases
• To be based at our offices in London E14 and London NW1, the role will be split weekly between these two locations
• To assist the wider team to cover absences/ holidays

Person specification

Knowledge, Skills and Experience

Essential

• Experience in customer service or housing operations
• Customer focused with excellent written, strong phone and verbal communication skills along with active listening and the ability to work at all levels within the business
• Strong administrative and organisational skills
• Proficiency in using databases and Microsoft Office applications.
• Knowledge of contact relationship management systems (CRM)
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Desirable

• Experience with access control systems and/or parking permit management. (If not full training will be provided)
• Knowledge of Job management and compliance systems (Salesforce, CRM Dynamics, Open housing, Promaster, C365)

About Us

Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment